Job Title: IT Desktop Support Technician
Job Type & Location: Onsite | Clonmel, Tipperary County, Ireland | Long-term Contract
Job Summary
We are seeking a skilled and proactive IT Desktop Support Technician to provide hands‑on technical support for desktops, laptops, peripherals, and network devices in a corporate environment. The ideal candidate will have a strong background in troubleshooting hardware and software issues, supporting end‑users, and ensuring smooth IT operations in compliance with company policies.
Weekend Support Schedule
Friday: 12:25 PM – 01:25 AM (Saturday)
Saturday: 01:10 PM – 02:10 AM (Sunday)
Sunday: 01:50 PM – 02:50 AM (Monday)
Key Responsibilities
Provide on‑site IT infrastructure field support including hardware, software, and OS troubleshooting without violating hardware warranties or security compliance requirements.
Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals.
Deliver desk‑side support and PC break/fix services for Windows OS, and ideally MAC/Linux OS.
Perform smart hands support for peripheral and network hardware such as routers, switches, wireless routers, firewalls, racks, cabinets, and data termination panels.
Assist with basic LAN/WAN concepts and networking tasks under instruction.
Resolve end‑user issues related to network cabling and connectivity (TCP/IP, DNS, DHCP, VPN, RDP).
Conduct root cause analysis of recurring issues and contribute to problem management and preventive actions.
Maintain timely and accurate documentation and ticket updates using tools like ServiceNow or Remedy.
Communicate clearly and effectively with clients and internal teams.
Manage workload independently and meet task deadlines with a sense of urgency.
Ensure consistent customer satisfaction and maintain professionalism at all levels of interaction.
Required Qualifications & Skills
Technical Skills
Minimum 3 years of experience in IT field support or desktop support roles.
Strong hardware/software troubleshooting skills, including hands‑on repair of desktops, laptops, and peripherals.
Basic understanding of LAN/WAN and TCP/IP networking.
Familiarity with VPN, RDP, DNS, DHCP, and network troubleshooting tools.
Experience supporting Windows OS (required); MAC/Linux OS support (preferred).
Ability to lift/move IT equipment up to 50 lbs.
Knowledge of IT ticketing systems (e.g., ServiceNow, Remedy).
Familiarity with Smart Hands support tasks.
Experience in problem and incident management with a focus on preventive solutions.
Certifications (Preferred)
Associate Degree in Electronics or related field.
CompTIA A+ Certification.
OEM Certifications (Dell, Toshiba, Lenovo, HP, etc.).
Soft Skills
Excellent verbal and written communication.
Strong interpersonal and customer service skills.
Ability to interact with stakeholders at all organizational levels.
Self‑driven, result‑oriented, and passionate about delivering quality support.
Able to work independently and collaboratively within a team.
Willingness to work flexible hours as required.
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