Content & Channels Manager
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:
Digital Channel Ownership & Governance: Own and manage all internal digital channels (ZING app, Your Voice/Peakon, screens, email, career sites), establishing clear governance, standards, and alignment with brand, tone, and strategy.
Global Editorial & Content Leadership: Lead the global content strategy and editorial calendar, ensuring high-quality, audience-first storytelling that drives engagement, advocacy, and awareness of business priorities.
Content Standards & Cross-Functional Collaboration: Embed consistent content formats, workflows, and standards across markets while partnering with key functions (Brand, HR, Digital, Sustainability) to create impactful campaigns.
Performance & Channel Optimisation: Drive continuous improvement in UX, accessibility, adoption, and engagement, using analytics and insights to optimise content, channels, and investment decisions.
Strategic Partnerships & Integration: Collaborate with internal teams, platform owners, and external stakeholders to align messaging, leverage technology, and enhance the overall colleague communication experience.
Leadership & Capability Building: Lead and develop the Content & Channels team, strengthening in-house content capability, improving ways of working, and reducing reliance on external agencies while maintaining high standards.
What You’ll Get
People are at the heart of what we do, so it’s essential we provide you with the right environment to perform at your very best. We offer healthcare, pension, potential bonus, 27 days of leave plus bank holidays, and you can purchase five additional days. Tailored benefits include Tax Saver Tickets, a fitness centre, and a subsidised cafeteria.
What You’ll Bring
Digital Strategy & Platform Expertise: Extensive experience leading digital content and channel strategies, with strong knowledge of internal communication tools and corporate digital ecosystems.
Governance & Standards Development: Proven ability to establish and manage content frameworks, tone of voice, and governance models that ensure consistency and quality across channels.
Data-Driven Optimisation: Skilled in using analytics and insights to drive measurable improvements in engagement, adoption, and overall channel performance.
Stakeholder & Partnership Management: Strong influencer with the ability to collaborate effectively across functions, senior leadership, and external partners to deliver aligned outcomes.
Leadership & Capability Building: Demonstrated experience in leading, coaching, and developing teams, while building internal capability and reducing reliance on third parties.
Innovative, Audience-First Mindset: Strategic, commercially aware, and curious about digital trends, with a passion for clear, engaging communication and delivering impactful colleague experiences.
All offers of employment are subject to background checks, including right to work, reference, education, and, for some roles, criminal and financial checks. If you have any concerns, please contact our talent acquisition team to discuss.
#J-18808-Ljbffr