Job OverviewRetail Sales Assistant– Keyholder (8‑hour contract)As a Sales Assistant, you are the face of our brand on the shop floor. You create moments that make customers smile and help them find products they love. You support the store’s efficiency by keeping the space well‑stocked, tidy, safe, and welcoming.Key ResponsibilitiesDeliver friendly, knowledgeable, and efficient service to every customer.Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.Operate tills accurately and handle transactions with care.Support deliveries, stockroom organisation, and product availability.Follow all operational procedures, including health & safety and loss prevention.Work collaboratively with the team to meet store targets and KPIs.Stay informed about promotions, products, and services to help customers make informed choices.Be a brand ambassador—positive, professional, and passionate about what we do.Keyholder Responsibilities (If applicable)Open and close the store securely.Cash up and handle cash management.Carry out basic supervisory responsibilities.Skills and BehavioursPassion for delivering great customer service.Strong communication and interpersonal skills.Team player with a positive, can‑do attitude.Reliable, punctual, and flexible to work varied shifts.Comfortable using tills and handling cash.Previous experience in customer service or hospitality.Experience in a fast‑paced, high‑volume environment.Keyholders: experience with store opening/closing and basic supervisory responsibilities.Benefits25% colleague discount and exclusive double discount days.MyWorks: access to exclusive online discounts across retailers, holidays, utilities, tech and more.Family‑friendly leave with enhanced maternity, paternity, and adoption pay.Holiday entitlement of 28 days (including bank holidays) or 33 days for Deputy and Store Managers.Can‑Do Academy: instant access to training and development in areas that interest you.Stream: early access to 50% of wages as you earn them.Share scheme: ownership of a piece of The Works.24/7 support through Retail Trust Charity, providing an Employee Assistance Programme.Health‑cash plan to support everyday healthcare costs.Long service awards, pension, life assurance, Cycle to Work scheme, optional charity giving.EEO and Inclusion StatementWe promote diversity, inclusion, and reasonable adjustments. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions about working hours and flexible working, and we support reasonable adjustments for interviews.
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