We are working with our client MTC Solutions to grow their team in Edenderry, Co. Offaly.About MTC SolutionsMTC Solutions is one of the Midlands' leading MSPs, delivering high-quality, reliable, andinnovative IT services to clients across a wide range of sectors in Ireland and internationally.We pride ourselves on our responsiveness, our technical excellence, and the trusted, long-term partnerships we build with our clients.As our business continues to grow, we are expanding our team and now have an exciting opportunity for an experienced IT Support Engineer to join our Edenderry-based operations.The OpportunityThis is a fantastic role for an IT professional who enjoys problem-solving, customer interaction, and working with a wide variety of technologies.You'll be part of a collaborative, supportive, and highly skilled team—where your expertise will be valued and your professional development encouraged.You will work both remotely and onsite, supporting client environments, improving their systems, and ensuring seamless daily operations.Key ResponsibilitiesProvide first-class IT support to clients via phone, email, remote tools, and occasional onsite visits.Troubleshoot and resolve issues across hardware, software, networking, and cloud services.Install, configure, and maintain desktops, servers, and network infrastructure.Monitor and manage IT environments to ensure stability, security, and performance.Assist with deployment, configuration, and management of Microsoft 365, Azure, and other cloud technologies.Document support tickets, resolutions, and technical processes with clarity and accuracy.Collaborate closely with colleagues to deliver advanced, end-to-end IT solutions.Stay current with emerging technologies, tools, and best practices relevant to MSP environments.Required Skills & Experience5+ years in IT support, helpdesk, or similar technical roles.Strong knowledge of Windows desktop and server environments.Experience with Microsoft 365, Azure, and SharePoint administration.Active Directory and Microsoft Entra ID experienceExperience with Intune and Conditional AccessSolid understanding of networking: routers, firewalls, VPNs, DNS, Wi-Fi, etc.Microsoft Exchange troubleshooting experience.Excellent communication, customer service, and problem-solving abilities.Ability to work independently, manage priorities, and handle multiple projects.Experience of RMM/EDR tools for monitoring and remediationNice to HaveSpanish language skills.Previous MSP experience.Knowledge of cybersecurity fundamentals.Experience with Fortinet, SonicWALL, UbiquityExperience with: Microsoft Defender, Datto RMM, Kaseya endpoint and cloud security stack including RocketCyber, EDR, SaaS AlertsExperience with ThreatLocker zero trust.Microsoft certifications (Azure, Microsoft 365, Modern Desktop, etc.).Scripting/automation skills (PowerShell preferred).Experience with IIS, Plesk, FTP servers.Knowledge of cloud VDI (Nerdio, Azure VMs, Host pools, AVD).Understanding of VoIP and IP telephony systems.Virtualisation experience (Hyper-V).Veeam, Altaro, and other desktop and cloud backup and DR solutionsWhat We OfferCompetitive salary (based on experience).Professional development, certification support & career progression opportunities.Supportive, friendly, and collaborative team culture.Free onsite parking.Company pension scheme.Employee discounts.Bike-to-work scheme.Annual bonus opportunities.Job Types: Full-time, PermanentPay: €35,000.00-€50,000.00 per yearBenefits:On-site parkingExperience:IT support: 5 years (preferred)Language:Fluent English (required)Spanish (preferred)Work authorisation:Ireland (required)Location:Edenderry, CO. Offaly (preferred)Work Location: In person