Customer Success Managers are critical to driving long-term satisfaction and loyalty from our customer base.
* Effective Customer Value Management involves ensuring existing customers derive maximum value from solutions. This requires proactive management of escalations and maintaining high levels of customer satisfaction.
* A key focus for Platform Value Realization is enabling customers to get the most out of Vision One platform capabilities through consultative engagement. Identify underutilized modules, increase platform stickiness, and drive retention rates by leveraging deployment data, usage analytics, and credit consumption modeling to present compelling business cases for adoption.