About the Role:
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* As a key member of our team, you will be responsible for driving customer success through proactive engagement and strategic planning.
* You will work closely with customers to understand their business goals and objectives, and develop tailored plans to achieve them.
* Your expertise in customer-facing roles and ability to establish trusted advisor relationships will be crucial in guiding customers over hurdles and delivering value realization.
* You will also play a key role in developing and executing adoption strategies targeting high-value accounts, reducing churn and contraction through early risk identification and mitigation.
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Key Responsibilities:
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* Develop trusted advisor relationships with C-suite and executive level customers.
* Guide customers and internal teams to develop customer success plans.
* Drive product adoption and success through proactive customer engagement.
* Execute adoption strategies targeting high-value accounts for AI products.
* Reduce churn and contraction through early risk identification and mitigation.
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Requirements:
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* 5+ years of relevant experience in customer-facing roles.
* Experience with SaaS business models and supporting complex enterprise customer needs.
* Able to establish yourself as a trusted advisor with customers.
* Strong communication skills to articulate complex problems clearly.
* Self-motivated and entrepreneurial mindset.
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We Offer:
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We are committed to equal employment opportunity and value diversity. If you're passionate about building your career in customer success, we encourage you to explore this opportunity further.