INBOUND SUCCESS COACH (Published as Sales Development Representative)The Inbound Success Coach (ISC) team is part of our Sales Organization and plays a crucial role at the beginning of the sales cycle. The ISC's mission is to support and address prospect queries while prequalifying sales opportunities for our Account Executives.The ISC team handles a high volume of inbound queries from our website and phone, and also addresses questions on technical issues, product features, and purchases. Your task is to support these queries to identify sales opportunities. When you identify a potential prospect, your task is to prequalify them, guiding on product use, identifying pain points, and showing how HubSpot can help. If HubSpot fits their needs, you'll schedule an appointment with an Account Executive.This entry-level role is ideal for those starting a sales career (or making a career change in sales), offering sales skill development, product knowledge, and a clear path for growth in our Sales Organization.What your day-to-day will look like:Effectively managing the high volume of product and sales-related queries from our inbound channels (around 40 per day)Identify and provide best next steps or resources to assist customers and usersConduct consultative pre-qualification of prospects for HubSpot's sales process via phone and live chat (8-10 per day)Schedule discovery calls for an assigned Account Executive (3-5 bookings per day)Closing deals with small companies for starter and add-on productsCollaborate cross-functionally within the ISC team to improve experience for HubSpotters and HubSpot customersWhat are we looking for?Strong desire for sales While we do not require previous sales experience, we seek competitive individuals who are motivated by targetsThe drive to succeed and grow a career in Sales Fluency and clear communication in German and English Proactivity and problem-solving skills: you need to be resourceful to succeed in this roleResilience and adaptability, since you will be working in a fast-paced, high-pressure environmentGrowth mindset and coachability: you are open about your mistakes and actively seek and implement feedback to improve If a competitive environment driven by KPIs is not really what you are looking for, this won't be the best fit. Try exploring opportunities in marketing or customer success. Why should you apply?We offer a structured career path within our Sales Organization, with clear and regular promotion tracksHubSpot has a flexible working policy that suits your working preferenceYou will be part of a highly collaborative and supporting team, learning from colleagues, Manager, and mentorsComprehensive and structured onboarding: a month-long training program to provide you with all the necessary resources to be successful in your roleYou will have access to a variety of company benefits - check them out hereWork with a company that embodies HEART (learn more in our Culture Code)Please note you should be currently based or have working rights in Ireland or Germany to be eligible to apply.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.If you need accommodations or assistance due to a disability, please reach out to us using this form.At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangementsMassachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.India Applicants: link to HubSpot India's equal opportunity policy here.About HubSpotHubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go, and Deliver with HEART. These commitments shape how we work, lead, and grow.We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.Explore more:HubSpot CareersLife at HubSpot on InstagramBy submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.