OverviewPurpose of Role: The Disability Service Coordinator will support the management and effective delivery of Barrog Healthcare Disability Services in Cork.ResponsibilitiesProvide direct line management, supervision and leadership for the service in accordance with the service delivery model. They will oversee the work as part of a multiagency response, where applicable, working in partnership with the parent, family, referral agency and other partnership agencies on behalf of the young person/vulnerable adult to ensure that they receive services which are proportionate to identified needs and risks.Ensure the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment for the client. They will ensure that young people / vulnerable adults will be treated with dignity and respect, promoting a culture of unconditional positive regard at all times. Promote the best interests of young people/vulnerable adults and facilitate their participation when planning and reviewing agreed plans with regard to service support. Liaise with other relevant statutory and voluntary services in carrying out the duties and responsibilities of the role.Work with clients (and their families where appropriate) to provide person-centred support; build relationships with internal and external teams to ensure efficient service delivery; ensure communication with the teams is clear, concise, accurate and appropriate; ensure follow through and accountability on any responsibilities in relation to clients as agreed.Where directed by the Service Manager, keep the Referral Agents fully informed and up to date on all significant matters relating to the delivery of service. Manage enquiries, complaints and allegations from clients engaged with the Service.Contribute to the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment. Ensure the involvement of clients in decision-making on matters that affect their lives and proactively promote within service provision a range of structures, procedures, processes and practices to give young people and vulnerable adults the opportunity to have their voices heard and valued. Ensure dignity, humanity, and value of each person is a permanent feature of all practices.Oversee Service projects (e.g., service forums/induction/training days). Be willing to support the out of hours on-call facility with escalated queries. Be involved in recruitment and management of the staff team, including supervision duties. Manage the project in the absence of the service manager. Support the service’s compliance with relevant legislation, regulations, national, organisational and local policies and standards.Be responsible for managing client files and ensuring a case management structure is maintained. Complete risk assessments, safety plans and care plans as required. Ensure a safe, welcoming and friendly environment and work with all clients with trust and respect. Involve clients in operation of the project to the greatest practical extent. Provide support for staff teams; carry out administrative and financial procedures in accordance with Barrog Healthcare policies and procedures.To work positively and effectively as a team member and contribute to policy development; prepare reports, statistics and other information as required by management.Essential CriteriaPermission to work in Ireland.Candidates must have or be willing to work towards an appropriate qualification in health or social care management at an appropriate level.Have proficient ICT skills including a working knowledge of Microsoft Packages (Excel and Word) and be familiar with an email package (e.g., Outlook).Candidates must have the requisite knowledge and ability (including a high standard of suitability and management ability for the proper discharge of the duties of the office) with proven experience in a leadership role.Experience in working within a service and managing people in a fast-paced health / social care environment.Full clean driver\'s licence.DesirableA minimum of 2 years in a management or supervisory role in the area of health or disability.Candidate Skills / ExperienceThe ability to support the client group in a non-judgemental way and with respect at all times.An ability to assure high standards and strive for a user centred service.Ability to manage and develop self and others in a busy working environment including the ability to prioritise caseloads for self and others.A good understanding of policy, legislative and professional requirements to ensure an appropriate standard of service delivery (e.g., knowledge of relevant legislation such as the Child Care Act 1991, Children First Guidelines, Vulnerable Adults National Policy/Guidelines, HIQA regulations).Effective interpersonal and communication (verbal and written) skills including mediation, conciliation and advocacy and the ability to collaborate with colleagues, families, etc.Ability to manage assigned budget including financial packages for clients and service budgets.Initiative and innovation in identifying areas for service improvement.A good understanding of the levels of compliance required to implement HR policies/procedures and guidelines.Awareness and appreciation of the service user as expert through experience including promoting the role of service user in care planning, decision-making and service development.Main Duties/ResponsibilitiesProvide direct line management, supervision and leadership for the service in accordance with the service delivery model, creating a positive culture within the team.Conduct regular team meetings.Provide supervision for staff team.Work directly with clients (and their families where appropriate) to provide person-centred support.Build relationships with internal and external teams to ensure efficient service delivery.Ensure communication with the teams are clear, concise, accurate and appropriate.Ensure follow through and accountability on any responsibilities in relation to clients as agreed.Where directed by the Service Manager, keep the Referral Agents fully informed and up to date on all significant matters relating to the delivery of service.Manage enquiries, complaints and allegations from clients engaged with the Service.Contribute to the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment.Ensure the involvement of clients in decision-making on matters that affect their lives, at the individual and collective levels and proactively promote a range of structures, procedures, processes and practices to give young people and vulnerable adults the opportunity to have their voices heard and valued.Ensure that the dignity, humanity, and value of each person is a permanent feature of all practices.Oversee Service projects (e.g., Service forums/induction/training days).Support for out of hours on-call facility with escalated queries.Involved in recruitment and management of staff; supervision duties.Manage the project in the absence of the service manager.Support the manager in ensuring service compliance with relevant legislation, regulations, policies and standards.Responsible for managing client files and ensuring a case management structure is maintained; complete risk assessments, safety plans and care plans as required.Ensure a safe, welcoming and friendly environment is established and maintained.Work with all clients with trust and respect; deal with difficult situations in a sensitive manner within policies and procedures.Ensure client involvement in project operation to the greatest practical extent.Provide support for staff teams; carry out administrative and financial procedures per Barrog Healthcare policies.Prepare reports, statistics and other information as required by management.Work positively and effectively as a team member and contribute to policy development.Team And Leadership SkillsAbility to manage and develop self and others in a busy working environment including prioritising caseloads.Effective leadership and team skills.Ability to empathise with and treat others with dignity and respect, setting a positive culture within the team.Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives.Flexibility and adaptability to meet the requirements of the role.BAR1
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