AIML Data Operations Annotation Analyst - Italian Swiss - 12 Month Contract
Cork, County Cork, Ireland | Machine Learning and AI
Description
Our team is comprised of talented individuals passionate about AIML and ensuring Apple services are at their best. As part of the Data Operations team, you'll play a central role in enhancing the user experience. We work in a fast-paced, dynamic, technology-focused environment. As an Annotation Analyst, you'll annotate data, both audio and visual, and evaluate data from customers who have opted into the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses against guidelines. Flexibility and prioritization skills are essential. We focus on the user experience, thinking creatively about how customers use our products and using this knowledge for improvements. We believe diverse backgrounds, perspectives, and passions help us innovate. Training will be provided to become an expert in understanding, supporting, and improving the customer experience. This position requires working Monday through Friday, with hours starting between 7am-9am and ending between 4pm-6pm local time, with scheduling flexibility based on business needs. The role offers competitive pay, benefits, participation in our stock plan, time off, and employee discounts.
Minimum Qualifications
* Proficiency in Italian Swiss reading, writing, and comprehension to support the language-specific market
* Fluency in English reading, writing, and comprehension to collaborate with international teams
* Excellent active listening skills to understand verbal nuances
* Understanding of the local region and cultural variations
* Integrity and focus on customer privacy
Preferred Qualifications
* Attention to detail and critical thinking in language evaluation and dialects
* Highly organized with strong attention to detail
* Ability to independently navigate systems and tools
* Experience in content review or similar environments; prior testing experience is a plus
* Flexibility and adaptability to changing workflows and responsibilities
* Team-oriented with openness to sharing expertise and feedback
* Ability to work independently, make timely decisions, and take appropriate actions
* Experience as an end user of Siri, similar AI assistants, or other AI technologies
* Consistently meets or exceeds targets under tight deadlines
* Ability to identify business process improvements to increase efficiency
* Focus and high performance in handling large volumes of tasks
* Comfort working with sensitive or offensive data
* Thrives in repetitive tasks and ambiguous scenarios
* Bachelor’s degree or equivalent experience
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