Are you ready to innovate, grow, and collaborate?
Welcome to the heart of the Digital Renaissance.
We are Relatech, an Italian tech company founded in ****, now operating across 14 locations in Italy and abroad.
We are the beating heart of an ecosystem that delivers both technological and human value to businesses.
With 800+ professionals and advanced expertise in Cloud, Cybersecurity, AI, AR/VR, IoT, and Blockchain, we build end-to-end solutions that create real-world impact.
At the core of our vision is the individual.
We democratize technology to enhance accessibility and build a more inclusive and sustainable future.
Help Desk Specialist:
What You'll Do
A leading player in the banking sector operating in Luxembourg is seeking a motivated and reliable Junior Help Desk Specialist to support its Facility Management Department.
The role involves working in a structured and security-focused environment where IT operations and identity management are critical.
The selected candidate will join the IT Help Desk team and provide first-level support for internal users.
The role includes incident and request management via ticketing tools, IT asset and system support, and assistance in security patching and identity governance activities.
Manage support requests and incidents via ServiceNow (SNOW)
Monitor and analyze system vulnerabilities using Nessus (Tenable)
Support patch management activities with PatchMyPC and Windows Update
Assist in software deployment and troubleshooting through SCCM
Administer and maintain Active Directory (AD) and entra ID
Collaborate in identity governance activities using SailPoint
Provide technical support for hardware and software issues at Level 1
Escalate complex issues to Level 2 support teams as needed
Draft and update technical documentation and operational reports
Technical Skills
At least 1 year and up to 5 years of previous experience in Help Desk or Service Desk roles
Experience in Help Desk or IT Support roles
Familiarity withticketing systems like ServiceNow
Understanding of vulnerability scanning tools (Nessus)
Knowledge of patching tools (PatchMyPC, Windows Update)
Exposure toSCCM, Active Directory, entra ID
Awareness ofidentity governance concepts and tools (e.g., SailPoint)
Solid understanding of Windows OS environments
French: Fluent or native (required); English and Italian are a nice to have
Where I will be: Luxembourg
Soft Skills & Attitude
Strong troubleshooting and problem-solving abilities
Good communication and interpersonal skills
Detail-oriented and organized
Team player with willingness to learn
Ability to work in a structured, compliance-driven environment
What We Offer
A dynamic, young, and fast-growing environment
Flexible thinking and working approaches
Hands-on experience in a stimulating, project-based context
Opportunities to learn from industry professionals
On-the-job training (and more)
The chance to work on real projects with tangible impact
The chance to work on real projects with tangible impact
Inclusion & Equal Opportunity
We believe in people, diversity, and meritocracy.
Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability.
For us, talent is a matter of energy, not labels.
Discover more about us #BTO
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