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Excel Recruitment is seeking an experienced Front Office Manager for our client, a prestigious 4* Hotel in the Northwest, renowned for exceptional hospitality and creating unforgettable guest experiences.
This is a fantastic opportunity to lead a dedicated Front Office team in a luxury environment while enjoying excellent benefits and career progression.
Benefits of the Front Office Manager role
* Free car parking
* Opportunities for career progression and professional training
* Generous employee discounts and perks
* Recognition and rewards programme
* Social team events
Requirements of the Front Office Manager
* Proven experience in hotel front office operations in a managerial or supervisory role
* Strong leadership and communication skills to inspire and motivate a team
* Excellent organisational skills with a keen eye for detail
* A guest-focused mindset and a passion for exceptional service
* Proficiency in hotel management software and Microsoft Office
* Valid work permit and documentation
Responsibilities of the Front Office Manager
* Oversee daily front desk operations including check-in/check-out, reservations, and guest queries
* Lead, support, and train front desk staff to maintain high service standards
* Handle guest complaints and resolve issues promptly to ensure satisfaction
* Collaborate with other hotel departments to ensure smooth operations
* Prepare weekly rosters for the Front Office team
* Work with the Accommodation department to manage room inventory and maximise occupancy/revenue
* Monitor Front Office systems and equipment, reporting any issues promptly
If you are a motivated hospitality professional ready to take the next step in your career, we’d love to hear from you.
Apply now with your CV via the link below or call Kevin for more information 087 381 3866
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