About us
At Fenergo,we'renot just building software -we'retransforming how the world's leading financial institutions fight financial crime.
Headquartered in Dublin and trusted by over 100 of the world's top financial institutions,we'reon a mission to change the game.
We'remore than a global leader in AI-powered client lifecycle management -we'rereimagining how financial institutions tackle compliance.
From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity.
OurFinCrimeOperating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But wedon'tstop there.
At Fenergo, we believe in a world where financial institutionsaren'tjust compliant -they'reconfident.
Where technologydoesn'tjust meet regulations - it stays ahead of them.
Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief.We'retackling some of the toughest challenges in financial technology.
From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Joinus, andbe part of a teamthat'sbuilding smart solutions, solving real problems, and shaping the future - together.
What does this role entail?
Our Global People & Places team is committed to partnering with the business to deliver exceptional people experience across the organisation.
We work collaboratively to create an environment where our people feel supported, valued, and empowered to thrive.
This role will suit an individual who enjoys a diverse range of responsibilities and brings a hands-on, solutions-oriented approach.
The ideal candidate will be driven, resilient, and motivated to succeed in a fast-paced environment, with the ability to build trust and confidence with key stakeholders.
As our organisation continues to grow and evolve, a flexible and adaptable mindset is essential, along with the ability to work autonomously and proactively while contributing meaningfully to the Global People team.
This role will support our global teams and report into the People Operations Manager.
Your Responsibilities
Manage and resolveHRrelatedqueriesviaZendeskandprovide high qualityday-to-day HR administrationsupport.
Monitoradherence toemployment legislation.
Draft and update employment contractsandHRdocuments, including employmentverification,salary certificates,andotherrelevant documents.
Act as a point of contact forinternalcustomer/employeesseeking guidanceoncompanyHR policiesand procedures.
Ensure adherenceto SLAsandPeople Operationsperformancemetrics.
Maintainaccurateemployee records in theHRIS, includinghiring,onboarding,and ongoingemployee data management.
Contribute to process optimisation and support HR projects as processes and transactions transition into People Operations.
Coordinate purchase orders and invoices for the HR department to ensureaccurateandtimelyvendor payments.
Review HR metrics and performance indicators and takeappropriate actionwhererequired.
Undertake other tasks as assigned, depending on business needs and project requirements.
Minimum 1-2years'inHRoradministrative roles.
Experienceworking with HRISplatforms(RipplingandWorkday).
Experienceusingticketingsystems (Zendesk, Services Now).
Excellent written and verbal communication skills,demonstratingstrong grammar and clear,accuratecommunication.
Solidunderstanding of the full employee lifecycle,from hire to offboarding.
Ability to build effective working relationships across all levels of the organisation, including senior leadership and external stakeholders.
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client's needs.
Collaboration: Working together to achieve our best
Outcomes: Drive Success in every engagement
Respect: A collective feeling of inclusion and belonging
Excellence: Continuously raising the bar
What's in it for you?
(Ireland)
Healthcare cover through the VHI
Company pension contribution
Life assurance/ Income protection
23 days annual leave
3 company closure days
Annual bonus opportunity
Work From Home set-up allowance
Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
Buddy system for all new starters
Collaborative working environment
Extensive training programs, classroom and online, through 'Fenergo University'
Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
Defined training and role tracking to allow you see and assess your own career development and progress.
Active sports and social club
State of the art offices in the heart of Dublin's Docklands with great facilities, canteen and games area
Diversity, Equality, and Inclusivity
Fenergo is an equal opportunity employer.
We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential.
We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.
Our hiring decisions are based solely on qualifications, merit, and business needs.
We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success.
We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement.
We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
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