Overview
We are looking for an experienced and versatile IT Support Engineer to join a growing technology team supporting users across multiple sites in Dublin. This is a hands-on role providing both remote and on-site technical support, with the opportunity to work on a wide range of systems and technologies in a fast-moving environment.
The Role
IT Support Engineer - Dublin (Hybrid / Field Role)
You'll be the go-to point of contact for end-user issues, ensuring a smooth and efficient IT experience for colleagues across the business. Your week will typically combine helpdesk work, on-site visits to the warehouse, and hybrid collaboration days in the Dublin office.
Key Responsibilities
* Provide 1st and 2nd line support via phone, email, and remote tools.
* Deliver on-site field support for hardware, networking, and application issues.
* Troubleshoot laptops, desktops, printers, mobile devices, and peripherals.
* Support and administer Microsoft 365, Azure, Windows, and Active Directory.
* Manage user onboarding and offboarding, permissions, and access requests.
* Perform system checks, updates, and patch management.
* Document incidents, resolutions, and configuration changes clearly.
* Escalate complex issues to senior engineers or vendors when required.
* Maintain excellent customer service and communication throughout all interactions.
About You
* Minimum 2 years' experience in an IT support or field engineering role.
* Confident troubleshooting hardware and software across desktop and mobile platforms.
* Solid understanding of Microsoft 365, Azure, Active Directory, and Windows OS.
* Good grasp of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
* Strong problem-solving and communication skills with a customer-focused mindset.
* Capable of managing your own workload and working independently when on site.
* Full Irish driving licence and access to transport (field travel required).
Desirable Skills
* Experience with Zebra or Honeywell printers and barcode scanners.
* Familiarity with FreshService or similar helpdesk systems.
* Working knowledge of Intune, SQL, or API troubleshooting.
* Awareness of ITIL principles or relevant certifications (CompTIA, Microsoft, Cisco).
* Any exposure to ERP systems such as Infor M3 is an advantage.
Why Apply?
This is a varied, hands-on role offering autonomy, flexibility, and exposure to a wide mix of technologies. You’ll be part of a supportive IT team that values initiative and continuous learning, with hybrid working and regular onsite interaction.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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