You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues—experts in their fields—who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients—who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Advisor Technology Support (ATS) Specialist (6 Month Contract)
Reports To: ATS Operations Manager
What This Job Is About
Your main job is to help Advisors, their Assistants and Multi-Advisor Corporations with their everyday IT problems, ranging from simple to complex, mainly over the phone. You will support them by helping them get their issues resolved efficiently and calmly. You do not need to know everything on day one. There will be training and support provided as you learn more about the job. General Knowledge of IT and experience working with troubleshooting hardware and software is expected.
Your Main Tasks
Answer calls from the Sun Life Advisor community
Listen carefully to understand the problem
Ask clear questions to find the right solution
Use our Knowledgebase and your experience to help fix our clients' issues
Explain things in a clear, simple way
Use support and tools
Using Support and Tools
Search the Knowledgebase using keywords
Ask colleagues for help through online chats
Get support from coaches and experienced teammates
Your role is to make sure the client knows what will happen next if the issue is something you can’t fix.
After Each Call
Record clear notes after each call, detailing the solution or next steps
Help enhance our Knowledgebase by sharing what you learn
Learning and Growing
Take part in structured training when you start
Build confidence before handling calls on your own
Continue learning new systems and solutions over time
Work together with your team to find solutions, sharing ideas and learning from each other
Look for small practical ways to make daily tasks easier for yourself and your team
Benefits
Maternity Leave
Paternity Leave
Parental Leave
€275 Fitness Reimbursement for gym membership annually
Annual Bonus plan based on Company and Individual Performance
100 % Private Health Insurance cover for employees and 50 % contribution for family members from date of hire.
Study Assistance Programme inclusive of Masters Programme
S&S Club, Wellness Programme, GP Scheme, Flu Vaccines, Eye Care Scheme as well as lots of discounted events and classes
Defined Contribution Pension Scheme
Job Category: IT - Technology Services
Posting End Date: 15/05/2026
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