Location: Remote in Ireland or hybrid in Dublin Office
Job Type: Full-time, Permanent
We are seeking experienced customer service professionals to join our Client Care team in delivering exceptional support to our customers.
Key Responsibilities
* Provide consultative support, consistently going the extra mile for customers
* Manage complex, high-priority customer cases from start to finish
* Communicate clearly in English and French, both spoken and written
* Collaborate with other departments and product teams to resolve complex queries
* Ensure high levels of customer satisfaction
* Demonstrate flexibility, resilience, and a consistently positive attitude
Your Profile
* Fluency in French and English (written and spoken – C2 level)
* Previous experience in a customer-facing role (Customer Service or Technical Support)
* Experience in hospitality setting is a plus
* Strong critical thinking and problem-solving abilities
* Proactive and customer-focused mindset
* Comfortable working flexible hours, including weekends and public holidays
Benefits
* Annual bonus and Equity Scheme
* Healthcare and Pension Scheme
* Other perks and benefits
This is an excellent opportunity for someone passionate about delivering exceptional support and eager to grow within a dynamic, international environment.