Our mission is to set the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premium experience at every stage of their journey to build lasting relationships, commitment and trust for the road ahead. We are Frank Keane Volkswagen. As a result of a recent internal promotion, we are seeking a Vehicle Handover Specialist to join our Sales Team at our Volkswagen dealership in Liffey Valley. Reporting to the Head of Sales, this is an exciting opportunity to play a key role at a time when Volkswagen is introducing many new and innovative models to the Irish market. The ideal candidate will have a passion for Volkswagen vehicles, a strong attention to detail, and the enthusiasm to learn from a highly experienced, process-driven sales team. Key Responsibilities Conduct thorough vehicle checks prior to customer handover, ensuring: The vehicle is fuelled/charged All accessories are correctly fitted All manuals, documentation, and handover forms are reviewed with the customer Deliver an exceptional handover experience, including full demonstration of vehicle features and technology. Activate VW We Connect on all vehicles delivered. Activate Automatic Service Scheduling choosing Frank Keane as the Preferred Service Partner. Encourage all customers to leave their feedback on their experience via manufacturer survey system. Assist customers in pairing mobile devices and customising vehicle settings (e.g. radio stations, preferences). Create personalised vehicle videos to enhance transparency and customer trust. Conduct post-handover follow-up calls to ensure complete customer satisfaction. Arrange follow-up appointments to assist customers with any additional technical queries. Maintain up-to-date knowledge of the full Volkswagen range, features, and accessories. Arrange and accompany customers on familiarisation test drives. Communicate professionally with customers via phone, email, and in person. Key Skills & Attributes Full, clean Irish driving licence is essential. Ability to create memorable experiences for our valued customers. Exceptional attention to detail and strong organisational skills. Energetic, self-motivated, and ambitious personality. Ability to follow structured processes and take direction from multiple stakeholders. Confident communicator, comfortable working across departments. Genuine interest in cars (Volkswagen knowledge is an advantage). What We Offer Comprehensive hands-on training and career development opportunities. Competitive salary and performance-based bonus structure. Opportunity to work within an experienced, customer-focused team in a premium automotive environment. To Apply: Please send your CV and a short cover letter outlining why you are the ideal candidate for this role via the email link below. Please note: We do not require agency or third-party assistance for this vacancy. Due to expected high application volumes, only shortlisted candidates will be contacted. Keywords: Attention to detail | Customer Experience | Success Driven | Full Drivers Licence | Teamwork | Training | Competitive Salary | Performance Bonus Skills: Customer Excellence Product Knowledge Customer Experience Attention to detail Multitasking Benefits: Training Great working environment Career development opportunites Social Events