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About the Role We are seeking a dedicated and customer-focused individual to join our growing team as a Customer Support Representative. This role is vital in delivering exceptional service to our customers and supporting the smooth day-to-day operations of the business. You will interact directly with customers, addressing their queries, processing payments, and contributing to a positive customer experience. Additionally, you will take on a variety of tasks to support the wider business, showcasing your ability to adapt and work collaboratively.
Key Responsibilities
* Act as the first point of contact for customers, handling incoming calls with professionalism and courtesy.
* Listen actively to customer inquiries, provide accurate information, and resolve their concerns promptly and efficiently.
* Process payments securely and accurately using the company's payment platform, adhering to established procedures.
* Maintain a comprehensive understanding of the company's services and policies to assist customers effectively.
* Collaborate with team members to ensure seamless communication and support across various functions.
* Demonstrate initiative by handling ad hoc tasks as required, contributing to the success of the wider business.
* Document and update customer interactions, maintaining accurate records and reports.
* Proactively identify areas for improvement in customer service and suggest innovative solutions.
Skills and Qualities
* Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
* Strong problem-solving abilities, with the capacity to manage challenging situations and find suitable resolutions.
* Ability to work independently, demonstrating self-motivation and strong time management skills.
* A collaborative mindset, thriving in a team-oriented environment and contributing to shared goals.
* Attention to detail, ensuring accuracy in all aspects of the role, including payment processing and record-keeping.
* On-site parking for ease and convenience.
* Join a supportive and inclusive workplace culture, where your contributions are valued.
Schedule:
* 8-hour shifts.
* Daytime hours from Monday to Friday, offering a stable work-life balance.
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