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We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.
They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
TM/TM* Key responsibilities
* To maintain good relationships with all of the shop’s team.
* To take on jobs to balance workload across team.
* To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
* To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
* To have a good knowledge of Pret standards in all areas of the shop.
* To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
* TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
* To always follow the 6 Key Points of Service.
* To serve customers efficiently, politely and quickly in an engaging manner.
* To take the time to respond to customers’ needs delivering outstanding and amazing service.
* To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
* To bust queues through speed of service and calling to customers.
* To wear a clean and immaculate uniform at all times whilst on shift.
* To ensure products are presented in bags or on trays according to Pret standards.
* TM Star: To consistently have high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
* To create delicious food according to Pret standards in an efficient, safe environment.
* To always follow the 6 Key Point of Production.
* To ensure stock is rotated and used according to standard.
Well Loved Shop: Cleanliness and Health & Safety
* To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
* To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
* To inform the shop management team of any safety concerns immediately.
* I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
* I immediately tell my Manager when I believe standards or processes are not being met.
Shop Profitability: Productivity
* To complete and pass all TM and TM* training in a timely manner
* To adhere to financial standards on tills.
* TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality
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