Delivery Lead | Ireland | Hybrid | PermanentHiring on behalf of a established managed services business, seeking an experienced Delivery Lead to take ownership of change, enhancement, and integration delivery across a complex technology platform portfolio.ResponsibilitiesOwn end-to-end delivery of platform change, enhancement, and integration initiativesTranslate roadmaps and priorities into structured delivery plans balancing scope, capacity, dependencies, and operational riskAct as senior escalation point for delivery issues requiring cross-team alignment or decision makingLine manage and develop Business Analysts and Systems Integration SpecialistsOwn allocation and prioritisation of technical delivery effort across change and BAU activityReallocate work in response to emerging risks, incidents, or shifting prioritiesRepresent delivery in discussions with commercial, operations, and technology stakeholdersMaintain delivery artefacts supporting transparency, governance, and operational readinessDrive continuous improvement across analysis, solution design, and delivery executionRequirementsStrong experience leading delivery in complex technology or platform environmentsProven experience line managing Business Analysts or Systems AnalystsDemonstrated ability to drive outcomes through influence, judgement, and active interventionExperience across both change initiatives and BAU-driven improvement activityStrong understanding of how analysis, solution design, and delivery execution work togetherSound judgement, structured problem solving, and risk awarenessHighly organised with the ability to manage multiple concurrent workstreamsNice to haveExperience delivering platform integration, automation, or AI-enabled initiativesFamiliarity with CCaaS, CRM, or multichannel service technology environmentsExperience working with third-party vendors or delivery partnersExposure to Agile or hybrid delivery approaches
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