Company Description
Fox Delivery is redefining last-mile logistics in Dublin by empowering restaurants, pharmacies, and businesses with control over their delivery operations. We integrate with systems like Flipdish to provide seamless solutions, helping businesses retain customer data, optimize delivery flows, and reduce operational costs. Our mission focuses on delivering speed, precision, and reliability while building trusted partnerships beyond standard courier services. Specializing in food delivery, pharmaceutical logistics, and document transportation, we prioritize efficiency and care. Experience logistics designed for performance with Fox Delivery.
Role Description
This is a full-time on-site role for a Customer Service Assistant located in Dublin. The Customer Service Assistant will be responsible for providing excellent customer support, ensuring customer satisfaction, and handling customer inquiries and complaints. Daily tasks will include addressing customer needs through various channels, maintaining records of interactions, and assisting with any issues related to deliveries or services offered by Fox Delivery. The role requires strong communication and interpersonal skills to effectively resolve customer concerns and contribute to delivering an exceptional service experience.
Qualifications
* Interpersonal Skills, Communication skills
* Customer Satisfaction, Customer Support, and Customer Service skills
* Ability to maintain accurate customer interaction records
* Experience in logistics or delivery operations is a plus
* A positive attitude and problem-solving skills
* Portuguese and English are required.