Job description Key Responsibilities:Greet and welcome visitors, clients, and guests with a friendly and professional demeanour.Answer, screen, and direct phone calls in a polite and efficient manner.Respond to emails and inquiries promptly.Manage and schedule appointments and meetings for staff and visitors.Maintain an organised reception area and ensure all office supplies are stocked.Handle incoming and outgoing mail and packages.Provide administrative support, filing, and document preparation.Maintain confidentiality of sensitive information and adhere to office protocols.Assist in coordinating office events and meetings as needed.Perform other administrative duties as assigned.Qualifications:Proven experience as a receptionist or in a customer service role.Strong communication and interpersonal skills.Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (, multi-line phones, fax machines).Excellent organisational and multitasking abilities.Ability to remain professional and calm in a fast-paced environment.Strong attention to detail and problem-solving skills.Positive attitude and team-oriented mindset.