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Liability Claims Handler – Galway - Hybrid, Galway
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Client:
Cpl
Location:
Galway, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8af724249f19
Job Views:
7
Posted:
09.08.2025
Expiry Date:
23.09.2025
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Job Description:
Liability Claims Handler – Galway - Hybrid
As Liability Claims Handler, you will be involved in handling Injury or Liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements, and deliver business objectives.
While the role is based in Galway, due to current guidelines, there will be a requirement to work both from home and in the office.
Key Responsibilities:
* Managing a portfolio of cases to ensure each case is reserved appropriately in line with the company's case reserving methodology.
* Proactively managing a portfolio of cases to achieve settlement, within designated personal authority levels, in line with established standards, procedures, and guidance provided.
* Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
* Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimise leakage and protect the interests of the business.
* Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
* Organising and using approved internal and/or external suppliers to drive proactive settlement of claims.
* Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team.
* Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
* Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.
* Always working within your individual claims handling license.
* Aiming to achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, and Compliance Diagnostics.
* Identifying and maximising opportunities for the profitable development of the business through involvement in new business pitches.
* Maintaining a full understanding of relevant legislation and market agreements/developments.
* Adhering to Claims Best Practice at all times.
Requirements:
* CIP/ACII preferred or other recognized qualifications.
* 2/3 years experience in Injury & Liability Claims.
* Knowledge of the local market.
* Working always within your individual claims handling license.
* Customer service experience in the financial services industry.
* Excellent communication skills.
Regulatory Requirements:
* Hold or be progressing toward a recognized qualification in line with the requirements of the Minimum Competency Code for this role (e.g., Grandfathered / APA / CIP / ACII or other recognized qualification).
* This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise others in scope roles.
If you would like to discuss this opportunity, please email Seana for more information.
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