OverviewAmach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe. Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions. Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning.We're looking for a Product Owner to join our customers Marketing & Communications team, playing a key role in shaping how we engage with customers across digital channels. This role will own the roadmap and delivery of marketing and communication products including emails, SMS, Salesforce Marketing Cloud and disruption management communication.As Product Owner, you'll act as the link between Marketing, Digital, and Technology teams, ensuring personalised, timely delivery of relevant communications that enhance the customers experience and support the company's commercial objectives.Please note: This is a hybrid role, requiring you to be onsite with our customer in Dublin 1-2 days a week.ResponsibilitiesOwn and manage the product backlog for marketing and communication initiatives, including email, SMS, and Salesforce Marketing CloudPartner closely with Marketing, Customer Experience, and IT teams to define requirements and prioritise work based on business value and customer impactLead backlog refinement, sprint planning, and review sessions with Agile delivery teamsTranslate business objectives into clear user stories, acceptance criteria, and success measuresOversee the delivery of disruption management communications to ensure timely and accurate updates to customersUse data and insights to monitor campaign performance, identify opportunities for optimisation, and guide product enhancementsAct as a subject matter expert for Salesforce Cloud Marketing, advising on functionality and best practices for customer communication journeysExperience within aviation, travel, or large consumer-facing organisationsExperience working within a SAFe environment, or SAFe certificationRequired SkillsProven experience as a Product Owner within marketing, digital communications, or CRM environmentsStrong understanding of Salesforce Marketing CloudExperience managing emails, SMS, and digital customer communication product end to endSolid grasp of Agile principles and hands on experience running ceremonies and managing backlogsExcellent stakeholder management and communication skills - comfortable liaising between marketing, IT, and leadership teamsAnalytical mindset with the ability to use data to measure success and drive continuous improvementOwn and manage the product backlog for all marketing and communication initiatives, including email, SMS, and Salesforce Marketing CloudPartner closely with Marketing, Customer Experience, and IT teams to define requirements and prioritise work based on business value and customer impactLead backlog refinement, sprint planning, and review sessions with Agile delivery teamsTranslate business objectives into clear user stories, acceptance criteria, and success measuresOversee the delivery of disruption management communications to ensure timely and accurate updates to customersUse data and insights to monitor campaign performance, identify opportunities for optimisation, and guide product enhancementsAct as a subject matter expert for Salesforce Cloud Marketing, advising on functionality and best practices for customer communication journeysExperience within aviation, travel, or large consumer-facing organisationsExperience working within a SAFe environment, or SAFe certificationWhat’s in it for youAn opportunity to join a fast-growing companyOptions for career advancementLearning and development opportunitiesFlexible working environmentCompetitive salaries based on experienceEqual Opportunity EmployerAmach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!Other information: This description retains the core responsibilities and qualifications of the Product Owner role within Marketing & Communications, including relationship management, backlog ownership, and SAFe experience.
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