OverviewHead of Payment Risk and Operations at WeTravel. You will shape our payment risk management strategy and lead the implementation of short-term actions to safely grow transaction volume and revenue.Your roleYou will join at a pivotal moment as WeTravel scales from a SaaS company to a payment/fintech company. You will work closely on payment-related topics with Product, Engineering, COO, and CEO, and manage the KYC/KYB and Payment Operations teams.ResponsibilitiesDevelop a payment risk management strategyManage the daily operations of the KYC/KYB and Payment Operations teams, and potentially a new Risk/Compliance teamMonitor red flags of possible fraud, escalate with relevant stakeholdersCoordinate case management and communication of fraud incidentsResolve operational payment issues with PSPs, e.g., vendor payments requiring additional compliance documentationReview accounts with negative balances due to chargebacks and recover fundsBuild dashboards to evaluate risk scores of clients and transactionsUpdate Prohibited Businesses list based on PSP requirements and executive directionReview new KYC/KYB SOPs for new segmentsProvide compliance documents to PSPs with the COOManage filing of 1099K forms for applicable clients annuallyYour mission and objectivesEnsure user funds flow securely and smoothly from pay-in to payout while supporting growth and revenue objectives.Daily activitiesOwn and implement payment risk management strategyOversee daily operations of KYC/KYB and Payment Operations teamsMonitor red flags and escalate as neededCoordinate fraud case management and incident communicationsCollaborate with PSPs to resolve operational payment issuesReview accounts with chargebacks and coordinate fund recoveryDevelop dashboards to assess risk scoresMaintain and update lists of prohibited businessesReview new KYC/KYB SOPs for new marketsProvide compliance documents to PSPsOversee annual 1099K filing for applicable clientsWhy you should apply10+ years of experience in payment risks/operations or fraud managementExperience working with PSPs or closely with themExperience with US and non-US markets; most payments originate from the USOwner mentality with strong leadership and communicationAbility to lead a team of 10+ and collaborate with C-suiteTravel industry knowledge is a plus but not requiredYou might not be the right fitUncomfortable creating structures to resolve ambiguous situationsNot available to lead the team when urgent direction is neededBenefitsCompetitive salaryFull-time fixed-term contract (international contractor)Generous time-off policy, unlimited PTOAmsterdam program: visit HQ in Amsterdam for 2-4 weeks yearlyRemote work for up to 4 weeks per calendar yearAnnual team off-siteExtensive paid family leaveThree paid volunteer days per yearOnboarding program and equipment supportCambly access for language supportInternational, travel-loving teamPlease noteFull-time B2B contractor arrangement with monthly USD paymentsEligibility to work in Ireland required; visa sponsorship or relocation not availableReady to build something meaningful? Apply now.Equal Opportunities: WeTravel is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment. We welcome applicants from all backgrounds and perspectives.
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