**Job Description:**
This key role is responsible for ensuring the alignment of operational infrastructure with strategic objectives. The successful candidate will drive business growth, develop and maintain a robust control environment, and provide leadership to teams.
Key Responsibilities:
* Develop strong client relationships, representing the company in interactions with clients.
* Ensure day-to-day service delivery meets and exceeds client expectations.
* Liaise with clients on development initiatives, handle complex complaints, and account for controls within teams.
* Drive procedure development to meet internal controls, external compliance, and regulatory requirements.
* Regularly liaise with senior management, providing departmental feedback on team processes and client information.