PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
As an Administrator within the Card and Payment Operations team you will join a high performing team and contribute to the future success of Ptsb.
Within this role you will need to be highly organised, efficient and attention to detail is critical.
You will enjoy working in a supportive and fast paced environment and, as you will be handling confidential information, you must always maintain discretion.
The successful applicant will report to the Assistant Manager of the Payment Operations team to provide high quality service and support to ensure delivery of the payment related business objectives.
The role requires flexibility, and you will be expected to assist in the delivery of multiple functions within the department as directed by the Assistant Manager.
You will have exposure to management at all levels and be supported and encouraged to progress your career within the bank.
Responsibilities: Investigate payment queries through utilizing our payment engine and core banking system interfaces.
Reconcile all SEPA payment volumes and values between what is processed through RT1 and our payment engine / core banking system, FIS.
Manage payment exception handling and, where necessary, manually resolve same.
Manage FX operations including transaction reconciliation, resolving payment rejections, processing FX cheques, and handling daily funding and related FX queries.
Manage daily Euro exchange and any related queries.
Responsible for a variety of payment-related data entry and administrative duties in an efficient manner.
Responsible for all day-to-day customer queries on anything payments related through phone, email or written correspondence within required SLA's.
Provide support to the Payment Operations Assistant Manager on all queries and general admin work.
Ensure that all payments are processed accurately and in a timely manner in accordance with PSD Regulations.
Assist in any projects, programs, training and out of course work that impacts directly or indirectly the payment's function, test improvements to systems & re-write procedures following process improvements.
Ensure all regulatory and compliance standards are adhered to in full.
Requirements: Awareness of the regulatory environment in which the Bank operates The candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience.
A strong team player with good communication and influencing skills.
Strong personal time management and organisation skills with ability to multi-task Exceptional attention to detail.
Ability to demonstrate initiative and follow through on tasks.
Strong command of MS Excel and other software systems & technical ability to learn department specific programs.
This is a permanent position based in PTSB's Green, Co.
Dublin.
(This role is fully onsite)
Is this you?
Please apply online on our website or via the apply link of this role.
Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.
We reserve the right to draw up a shortlist for interview.
The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion.
We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.