Role Requirements
Role Requirement 1
Case Management Administration
* Provide complete end to end administrative support for ICM case management operations.
* Gather, collate and check the feeder reports required for the NSAF ensuring strict data controls are followed.
* Run predefined programmes on Rscript and Python to produce NSAF results for quality checking and review.
* Escalate data quality issues to the NSAF Development Coordinator.
* Support the NSAF Development coordinator in updating ICM reporting dashboards.
* Collate and update NSAF results to the Case Management Exchange (CMX) on a monthly basis to facilitate Case management discussions between Pobal and each CCC.
* Organise and upload documents to the ICM SharePoint data library
* Organise and participate where necessary in training events and seminars.
* Participate on EY Platform working groups as appropriate
* Complete all workloads within the agreed timeframe and ensure Coordinator is appraised of any issues.
* Liaise with Development Co-ordinators and ensure that agreed tasks are completed and followed up.
* Ensure any issues / exceptions are addressed in a timely, coherent and integrated manner
Role Requirement 2
Reporting and Analysis
* Using their skills and experience to enhance the reporting and analysis function of ICM.
* Using their Power BI, Python and Rscript experience the administrator will work with the NSAF coordinator to identify to improve the efficacy and efficiency of the ICM suit of risk profiling and analysis tools and dashboards.
* Refresh all feeder files for ICM reports used by DC, Managers and Hub lead.
* With the NSAF Coordinator ensure that the ICM dashboard is updated in a timely manner.
* Monitor ICM reporting dashboards for any issues, resolving or escalating where required.
* Collate all Development coordinate national database updates on a monthly basis.
* Work with the development coordinator and manager responsible for reporting to the DCDE to ensure all DECE reports are accurate, formatted and available on time.
* Actively participate in problem solving and improvement process as required to add value to ICM's suit of reports.
* Be the support point of contact for DCs in relation to ICM reporting dashboards for case management
* Contribute to, support, and administer the development and co-ordination of reporting across the Unit for internal and external stakeholders.
Role Requirement 3
Support
* Provide administration support to the ICM Managers when requested in conjunction with Development Co-Ordinator(s).
* Provide administration back-up and support to all aspects of the Unit.
* Deal with and respond to day to day internal/external queries and information requests from beneficiaries, funders, audits, other EY Ops units, Pobal directorates, PQs and FOIs.
* Create reports and spreadsheets of information where required to monitor the delivery of the overall service.
* Contribute to and collaborate with ICM colleagues in project work, creation of policies, procedures and other documents, relevant to the smooth and efficient running of the business unit.
* Contribute to quality improvements and simplification of processes for both internal and external stakeholders.
* Review, develop and maintain efficient and effective administrative and information systems and portals.
* Assist in the identification and reporting of areas of risk and provide solutions to troubleshoot same.
* With the admin team collate resource materials and tools on the Childcare Collaboration platform
* Maintain good working relationships across all Early Years Ops unit and other Pobal directorates.
Role Requirement 4
Data Collation and Quality
* Collate data on behalf of ICM Unit.
* Collate data to respond to Funder Queries; Parliamentary Questions (PQ) etc.
* Collate service-level data across various systems for use by managers.
* Develop and implement new processes to improve data quality control and data integrity.
* Review and enhance data harvesting mechanisms with a view to implementing efficiencies.
* Work with colleagues in other Early Years Operations units to develop processes for data sharing.
* Work with colleagues in other Pobal directorates, specifically Compliance, Audit & Risk and including Better Start, Monitoring, Analysis & Outcomes and ICT, to enhance systems and processes for data management.
Required Experience
* A structured, organised and detail driven approach with the ability to prioritise and manage workload.
* Highly Proficient in use of MS packages e.g. Word, Excel, Outlook, Project, PowerPoint; Microsoft Dynamics CRM.
* Proficient in the use of Power BI,
* Understanding in the use of Rscript and Python.
* Strong understanding of data managements and systems.
* Demonstrate a flexible and adaptable approach to their work in fast paced demanding environment.
* Capacity to review the work of colleagues.
* Excellent communication skills and ability to instruct on technical topics.
Qualifications
* Relevant Third Level qualification (e.g. Diploma) in a relevant discipline or equivalent is desirable.
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