Overview
At AIG, we are reimagining the way we help customers to manage risk.
Join us as a Complaints and Disputes Officer to play your part in that transformation.
It's an opportunity to grow your skills and experience as a valued member of the team.
AIG is a leading provider of insurance products and services for commercial and personal insurance customers with a broad range of products and a global network.
The Global Business Operations team identifies and drives high-quality innovation and cost efficiency in all processes, systems and operations to deliver end-to-end services locally that contribute to our customers' and AIG's success.
As a world leader in insurance solutions operating in over 70 countries and jurisdictions, AIG's team supports the global business while ensuring alignment with local delivery.
How You Will Create An Impact
The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career.
You will operate within a complex and diverse complaint environment and learn about AIG's global business operations, particularly as it relates to our Claims and Underwriting processes.
You will be responsible for supporting dispute resolution processes across multiple countries, drawing insights from the cases to identify lessons learned and to ensure we listen, act and learn.
This role reports directly into the UK Complaints and Dispute Resolution Manager.
Key Accountabilities
Review, manage and resolve simple to complex disputes from start to finish in accordance with all applicable in-country laws and regulations, including referrals from the relevant arbitration services.
Utilise your technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions, and prepare related documentation, such as final decision letters, claims settlement terms, and/or regulatory submissions.
Build relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators.
Ensure fair and equitable outcomes for customers in handling all complaints.
Prepare reports for senior staff across the business to provide insights.
Drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints.
What You'll Need To Succeed
Dispute resolution experience and/or industry experience preferably within insurance.
Understanding of our products, with a keen eye for detail and ability to follow process, meet deadlines and manage competing priorities.
Excellent communication skills, both verbally and written.
Multi-lingual language proficiency highly preferred.
Effective and efficient decision making and time management skills, with the ability to work unsupervised and under tight deadlines.
Ability to manage complex matters confidently and calmly.
Strong computer/multiple systems literacy is essential.
A working understanding of complaint handling regulatory requirements.
Strong negotiation and problem-solving skills.
Ability to manage conflicting priorities in a timely, efficient and risk-aware manner.
Good organizational skills and ability to handle multiple tasks simultaneously.
Process oriented to implement change and continuously review and identify process improvements to gain efficiencies.
Ready to make a bigger impact?
We look forward to reviewing your application.
Culture, Equal Opportunity and Benefits
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.
We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).
With global chapters, ERGs are a cornerstone for our culture of inclusion.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.
If you need a reasonable accommodation, please email
We value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Benefits
Enjoy Benefits That Take Care Of What Matters.
AIG's Total Rewards Program offers a comprehensive benefits package focused on health, wellbeing, financial security, and professional development to bring peace of mind to you and your family.
Additional Notes
AIG Europe S.A. (Ireland branch) is listed as the functional area: CP - Compliance.
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