Clinical systems specialist

Application Analyst I

Job Description:

The Application Analyst I provides frontline support for clinical and business applications within a managed services division. This role is ideal for recent entrants to the healthcare IT industry who have gained application certifications or preliminary experience.

Key Responsibilities:

* Achieve necessary certifications and follow learning paths to ensure ongoing growth.
* Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication.
* Establish and maintain relationships with software vendors to ensure high-level support.
* Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.

Required Skills and Qualifications:

* Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 6+ years industry experience).
* 3+ years experience in healthcare IT or equivalent IT application analyst position with degree requirement.
* Strong analytical thinking and problem-solving skills.
* Excellent communication and customer service abilities.
* Ability to work collaboratively in a team-oriented environment.

Benefits:

This role offers opportunities for ongoing growth and development in a dynamic and supportive environment.

Additional Details:

Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability.