Customer service representative

Customer Service Representative Customer Service Service Advisor Dublin Contract or Temp ******* MONTH CONTRACT Dublin South We are recruiting on behalf of a global medical technology provider for a Customer Service Representative to support their Negative Pressure Wound Therapy (NPWT) division across the UK and Ireland.
This role is ideal for candidates with strong ERP/CRM experience, a passion for customer care, and the ability to thrive in a fast-paced, regulated environment.
This is a 6 MONTH CONTRACT Key Responsibilities Deliver professional customer support via phone, email, and online ordering platforms.
Accurately process orders, inquiries, and delivery tracking requests in line with service KPIs.
Record, escalate, and resolve customer complaints with a focus on first-time resolution.
Collaborate with internal teams including sales, marketing, logistics, and finance.
Provide product and service information to customers across multiple channels.
Support continuous improvement initiatives and cross-functional processing.
Take on internal Super User or Specialist tasks as required.
Required Experience