Partner Service Agent CL 13 (German) – Full‑time, 40 hours per week – D4, Ballsbridge (working from office; hybrid option after ramp‑up).
Responsibilities
The Scaled Partnerships team provides tailored advice to online creators on how to optimize their organic growth on social media platforms.
Our Media Experts connect with creators through 1:1 calls and update them on new products, insights, and trends on the platforms across several markets.
We liaise with internal client teams (Sales, Marketing, Product) in connecting various data points related to partner feedback.
Advise partners on their organic growth strategy on social media via outbound calls.
Serve as a product and organic growth strategy consultant, educating partners on product solutions and best practices in line with client company priorities.
Communicate effectively with partners to understand their goals and suggest an appropriate solution in line with client company priorities.
Solicit, organise, and contextualise product feedback from partners.
Act as a subject‑matter expert on Scaled Partnerships workflows, products, and processes.
Required Skills
Language(s) required: English (B2 – both writing and speaking) / German (C1). As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role.
Digital Media Rights Intellectual Property
Exceptional communication and presentation skills.
Self‑motivated and independent thinker ready to take on initiatives.
Proactive approach and problem‑solving skills.
Ability to operate within a team environment, multi‑tasking, and prioritising work across supported clients.
Qualifications
0 to 1 year of experience.
High School Diploma / GED.
BA or equivalent work experience.
1 year of work experience in a Service Desk or Call Centre.
1 year of sales‑related work experience.
Desirable background and full understanding of media partnerships or Digital Marketing Social Media Advertising.
Inclusion and Diversity
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
We can arrange reasonable adjustments to the recruitment process. Please advise if you have any particular requirements. You can contact us at accessIErecruitment@accenture.com.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
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