D365 Business Central Support Services Consultant – SeniorDepartment: Biz Apps - ERPEmployment Type: Full TimeLocation: DublinDescriptionAs we continue to experience explosive growth and we are seeking a highly skilled and experienced Senior Dynamics 365 Business Central Analyst to lead our ERP support efforts. This individual will play a critical role in managing the performance, functionality, and continuous improvement of Business Central across key business areas. The ideal candidate has a strong technical/functional background, experience supporting ERP systems at an enterprise level, and the ability to bridge technical and business teams effectively. This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing marketKey Responsibilities· Provide Level 3 Support for Microsoft Dynamics 365 Business Central, resolving complex issues related to configuration, data integrity, integrations, and performance.· Lead system troubleshooting efforts, ensuring root causes are identified and addressed to prevent recurring issues.· Configure, customize, and optimize modules including Financials, Sales, Purchasing, Inventory, Manufacturing, and Reporting.· Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.· Oversee integrations with third-party systems and ensure data flow consistency and reliability.· Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.· Work closely with developers and implementation partners to ensure deliverables meet quality and transition standards.· Lead the scoping and delivery of Change Requests and new functional enhancements.· Mentor team members and promote best practices in ERP support and documentation.Skills, Knowledge and Expertise· 4–6+ years of hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.· Microsoft MB-800 Certification· Proven experience supporting and configuring core ERP modules in a production environment.· Strong understanding of finance, procurement, inventory, or manufacturing processes.· Experience working with ticketing systems and SLA-driven environments. Required knowledge in modules of Finance, Sales, Procurement, Jobs, Warehouse Management
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