Job Title: Customer Account Manager – ICs division
Location: Stillorgan, Ireland
Department: Customer Service
Reports To: Customer Service Department Manager
About Elis – Elis is a leading international multi‑service provider, delivering high‑quality textile, hygiene and facility services across a variety of sectors, including hospitality, healthcare and industry. In Ireland we partner with hotels, restaurants and other hospitality providers to deliver tailored solutions that combine operational efficiency, reliability and sustainability.
Role Overview
The Customer Account Manager – ICs will manage and grow a portfolio of strategic clients, ensuring exceptional service, retention and revenue growth. The manager acts as the main point of contact for individual customer accounts, understands their specific operational needs and works closely with internal teams to deliver tailored Elis solutions that enhance client satisfaction and loyalty.
Key Responsibilities
Manage a portfolio of strategic hospitality clients and build strong, long‑term relationships.
Act as the primary point of contact for client inquiries, issues and service requirements.
Assume responsibility for allocated account region retention and growth of that customer base.
Identify upcoming contract renewals, negotiate renewal terms and retain existing business.
Facilitate contract completion of customer renewal and ordering of stock for customers.
Develop and implement account strategies to grow revenue and increase client engagement.
Collaborate with operations, sales and service delivery teams to ensure seamless service delivery.
Monitor account performance, KPIs and client feedback to drive continuous improvement.
Prepare and present reports, proposals and business reviews to clients and senior management.
Proactively resolve client issues while maintaining a high standard of service.
Achieve internal KPIs such as monthly credits and debt collection.
Work closely with customer support agents and drivers allocated to the region to provide seamless customer experience.
Skills & Experience Required
Proven experience in account management within the ICs industry.
Clean valid driving licence; confident driving 70‑80% of time to customer visits.
Strong understanding of client relationship management and strategic account development.
Excellent communication, negotiation and interpersonal skills.
Strong problem‑solving skills and ability to manage multiple priorities.
Analytical mindset with experience using CRM systems and reporting tools.
Self‑motivated, proactive and results‑oriented.
Experience with textile, linen or facility service solutions is a strong advantage.
Benefits
Competitive salary with performance‑based incentives.
Opportunities for professional growth and development.
A supportive, collaborative and client‑focused work environment.
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