Purpose of roleTo work on the completion of rosters, ensuring adequate staff are assigned to fulfil continuity of care as per individual care plans. Your role will aid customers in receiving consistent, high-quality care and support to keep them safe and comfortable in their own homes. You maintain excellent communication skills with our clients and our team whilst displaying a supportive and calm manner.Key responsibilityEnsure that all care staff are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan).Duties And AccountabilitiesLiaise with care team to ensure sufficient care staff with the right skills mix are recruited to meet the needs of the business.Arrange cover for care staff sickness, absenteeism, or holidays.Accept, allocate and process new referrals when delegated, for prompt care and supportProcess changes to customers schedule as requiredMake sure there is sufficient cover to deliver care and support on time.Monitor the allocation of care staff in conjunction with senior care coordinator to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.Use IT systems such as One Touch to allocate care staff to provide care and support to customers. Appropriately match, where possible, care assistants to customers taking account of:Care staff skills, qualifications, experience, and time to safely deliver the care and support planThe customer's preferences and care needsTravel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customersChanges in care packagesPriorities when there are unexpected emergencies.Distribute staff rotas weekly, or as frequently as requiredWork with the team to maintain up to date electronic and handwritten records. Use systems to monitor travel distances.Participate in the reporting of accidents, incidents, complaints, and complimentsLiaise effectively with the team leaders to ensure efficient service is being delivered to our clientsKeep all information about customers and their families secure and confidential.Communicate with customers and/or their chosen representatives - in conjunction with the care team, about their care and support taking account of different communication needs and levels of understanding in courteous and professional manner.Inform customers, as much as reasonably possible, about any changes to their carer, time of call, or any other changes to the schedule, etc. and record when and to whom the changes have been communicated. These changes should be recorded on One TouchEnsure new carers have been allocated a shadowing roster that complies with current legislation and company policyWork with the Bluebird Care team and other health and social care professionals to deliver high quality homecare services and to make improvements where necessary.Work well as part of the Bluebird Care teamWork flexibly to meet business needsLead staff and customer meetingsLead and participate in training activities, appraisals and development meetingsDuring your designated on-call period, you will be responsible for effectively addressing all on-call issues. This includes:Providing coverage for employee absences or illnesses.Ensuring timely responses to all incoming calls within a 15-minute timeframe.Compiling and submitting the on-call report every Monday.Keeping the on-call phone accessible, unless there is an emergency diversion.BBDUST