The Wtech Fire Group are an internationally recognised leader in Fire Safety and Security. We deliver the best Customer Service to attract and retain the Best People to work with the Best Technology in the Best Workplaces. We live our Company Values: Wellbeing, Technical Excellence, Ethics, Collaboration and Honesty.THE ROLEThe Technical Support Engineer will providing technical support across the Wtech Fire Group. Creating new user accounts, including creating user login and passwords, assigning drive access, and installing various software packages. Troubleshooting issues that arise for users, rolling out fixes and updates as they arise. Working with third party suppliers to maintain mobile phone and mobile data contracts.Reporting to: Systems & Innovations ManagerHours: 37hrs per weekDays: Monday - FridayESSENTIAL CRITERIAStrong IT support knowledge from a helpdesk perspective.Strong working knowledge of Microsoft Office 365 administration.Strong knowledge of Windows operating system.Ability to troubleshoot problems under their own initiative.Ability to explain concepts to non-technical staff.Microsoft Office skills (Word, Excel and PowerPoint) & Financial Management Systems and Packages.Excellent organisational skills and ability to work to tight deadlines.Willingness to learn, progress and ability to assume responsibility.Strong interpersonal and communication and reporting skills.DESIRABLE CRITERIA2+years' Experience in a similar role (Helpdesk experience).DUTIES & RESPONSIBILITIESProvide technical support to staff, both office based and remote.Set up new users' accounts and profiles and deal with password issues.Talk staff through actions, either face-to-face or over the phone, to help set up systems or resolve issues.Support and contribute to IT plans and procedures.Maintain procedural documentation and reports.Support the Systems & Innovations Manager working with 3rd party providers.Wtech Fire Group is an Equal Opportunities Employer.We value diversity, equity, and inclusion; we recognise the benefits it can bring to the workforce and our Client's that we support. We celebrate difference and want our People to be representative of all communities, genders, backgrounds and skill levels. If you require reasonable accommodation for any part of the recruitment process, please do not hesitate to let us know.Our diverse representation is enriched by many characteristics, including race, ethnicity, gender, age, disability, neurodiversity, sexual orientation, religious beliefs, culture, language, and education, as well as professional and cultural experience.We welcome job applicants from all communities, cultivating a culture of inclusion for employees and respecting all individuals.Our differences make us a better team – make better decisions, drive innovation, and deliver better business results.