The Wtech Fire Group are an internationally recognised leader in Fire Safety and Security. We deliver the best Customer Service to attract and retain the Best People to work with the Best Technology in the Best Workplaces. We live our Company Values: Wellbeing, Technical Excellence, Ethics, Collaboration and Honesty.THE ROLEThis role will comprise one of a Technical Support Engineer. The successful candidate will be responsible for providing technical support across the Wtech Fire Group. Creating new user accounts, including creating user login and passwords, assigning drive access, and installing various software packages. Troubleshooting issues that arise for users, rolling out fixes and updates as they arise. Working with third party suppliers to maintain mobile phone and mobile data contracts.Reporting to: Systems & Innovations ManagerHours: 37hrs per weekDays: Monday - FridayESSENTIAL CRITERIAStrong IT support knowledge from a helpdesk perspective.Strong working knowledge of Microsoft Office 365 administration.Strong knowledge of Windows operating system.Ability to troubleshoot problems under their own initiative.Ability to explain concepts to non-technical staff.Microsoft Office skills (Word, Excel and PowerPoint) & Financial Management Systems and Packages.Excellent organisational skills and ability to work to tight deadlines.Ability to work independently, multi-task and problem solve.Willingness to learn, progress and ability to assume responsibility.Strong interpersonal and communication and reporting skills.Ability to prioritise work and manage challenging workload.Flexible, adaptable and can-do attitude to work.Excellent time management, attention to detail, and reliability skills.Proven record of building and sustaining effective and professional working relationships; being a trusted advisor to Managers.DESIRABLE CRITERIA2+years' Experience in a similar role (Helpdesk experience).DUTIES & RESPONSIBILITIESProvide technical support to staff, both office based and remote.Set up new users' accounts and profiles and deal with password issues.Talk staff through actions, either face-to-face or over the phone, to help set up systems or resolve issues.Support and contribute to IT plans and procedures.Maintain procedural documentation and reports.Support the Systems & Innovations Manager working with 3rd party providers.Undertake other appropriate duties assigned by the Systems & Innovations Manager.