Customer Implementations Lead This position offers the opportunity to own customer implementations from scoping through adoption, creating and enforcing AI-native delivery frameworks. * Create standardized customer onboarding and deployment workflows that accelerate time-to-value through AI-first delivery approaches. * Develop repeatable implementation methodologies that raise execution standards across all teams. * Buid a high-performing, customer-focused professional services organization that executes scalable, AI-first implementations. About This Role: We are seeking someone who has outgrown the conventional approach. If you have experience leading a professional services organization within a B2 B software company and direct experience managing customer escalations, this is your chance to take on new challenges. We value innovation and efficiency in our processes. Your advanced proficiency with generative AI will be beneficial for embedding tools into our delivery workflows. You Will Be Doing: