About the Role
Sheehy Motor Group are seeking an Experienced Parts Advisor to join our dynamic Aftersales team. The successful candidate will play a key role in delivering excellent customer service, supporting workshop operations, and maintaining efficient parts supply for both retail and trade customers. This is a full time position based in our Carlow dealership.
Key Responsibilities
* Provide a high level of customer service to both retail and workshop customers.
* Assist customers in identifying the correct parts and accessories for their vehicles.
* Manage incoming parts enquiries via phone, email, and in person.
* Process parts orders, invoices, and returns accurately and efficiently.
* Maintain up-to-date knowledge of parts, accessories, and promotions.
* Ensure stock levels are well managed, monitored, and replenished.
* Support the workshop team by supplying the correct parts in a timely manner.
* Handle warranty parts returns in line with manufacturer guidelines.
* Maintain a clean, organised, and safe parts department.
Skills & Experience Required
* Minimum 2+ years' experience as a Parts Advisor in the motor industry (franchise dealership experience preferred).
* Strong knowledge of vehicle parts, systems, and terminology.
* Excellent customer service and communication skills.
* Ability to work well under pressure and as part of a busy team.
* Proficiency in dealer management / parts ordering systems (e.g., Kerridge, ETKA, Autoline, or similar).
* Good organisational skills with attention to detail.
* Full, clean driver's licence.
What We Offer
* Competitive salary package, based on experience.
* Opportunity to work with a leading motor group and respected brand(s).
* Ongoing manufacturer and in-house training.
* Career development opportunities within the group.
* 22 Days Annual Leave + Public Holidays
* Sick Pay
* Life Assurance
* Employee & Family Wellness Programme
* Staff Discounts
* Company Events
* Onsite Staff Parking
Job Types: Full-time, Permanent
Pay: €30,000.00-€35,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* On-site parking
* Sick pay
Application question(s):
* Are you currently living In Ireland and available to attend a IN-Person interview?
Experience:
* Parts Advisor: 2 years (required)
Licence/Certification:
* Drivers Licence (required)
Work Location: In person