About the Role
Sheehy Motor Group are seeking an Experienced Parts Advisor to join our dynamic Aftersales team. The successful candidate will play a key role in delivering excellent customer service, supporting workshop operations, and maintaining efficient parts supply for both retail and trade customers. This is a full-time position based in our Carlow dealership.
Key Responsibilities
* Provide a high level of customer service to both retail and workshop customers
* Assist customers in identifying the correct parts and accessories for their vehicle
* Manage incoming parts enquiries via phone, email, and in person
* Process parts orders, invoices, and returns accurately and efficiently
* Maintain up-to-date knowledge of parts, accessories, and promotions
* Ensure stock levels are well managed, monitored, and replenished
* Support the workshop team by supplying the correct parts in a timely manner
* Handle warranty parts returns in line with manufacturer guidelines
* Maintain a clean, organised, and safe parts department
Skills & Experience Required
* Minimum 2+ years’ experience as a Parts Advisor in the motor industry (franchise dealership experience preferred)
* Strong knowledge of vehicle parts, systems, and terminology
* Excellent customer service and communication skills
* Ability to work well under pressure and as part of a busy team
* Proficiency in dealer management / parts ordering systems (e.g., Kerridge, ETKA, Autoline, or similar)
* Good organisational skills with attention to detail
What We Offer
* Competitive salary package, based on experience.
* Opportunity to work with a leading motor group and respected brand(s).
* Ongoing manufacturer and in-house training.
* Career development opportunities within the group.
* 22 Days Annual Leave + Public Holidays
* Sick Pay
* Life Assurance
* Employee & Family Wellness Programme
* Staff Discounts
* Company Events
* Onsite Staff Parking
* Bike to work scheme
* Company events
* Employee assistance program
* On-site parking
* Sick pay
* Are you currently living In Ireland and available to attend a IN-Person interview?
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