Location/Office Policy: Molesworth Street, Dublin / Hybrid working – 3 days onsite Are you excited by the opportunity to shape how AIB understands and serves its customers by transforming data into powerful insights that influence decisions across the organisation?
Do you thrive in a collaborative environment where you can use your analytical skills in SQL, Python and Power BI to drive meaningful change?
Are you motivated by making a tangible impact every day, uncovering opportunities that enhance customer experiences and deliver real business outcomes?
What is the Role: The Performance and Analytics function is a core element of the Customer First Strategy, within the Chief Customer Office (CCO), working with teams from across CCO and other areas of AIB group to help business leaders understand our customers and make more informed, data and insight driven decisions.
This is an exciting opportunity to be part of a new team that is building the foundations for long-term success to shape awareness of how Analytics can drive the agenda in CCO.
The purpose of our team is to champion analysis of customer behaviour, using analytical driven insight to drive data-led decision making to improve customer outcomes and drive value for the business.
We support and enable a wide range of business teams through analysis of customer behaviour, identifying trends and patterns that will inform and measure customer strategy and improve customer experience.
Key accountabilities: Deliver high-quality analytics and insight outputs that support operational and strategic decision-making.
Translate complex data into clear, compelling insight stories using advanced visualisation and communication skills.
Identify customer behaviour trends, performance drivers and value opportunities through deep data exploration.
Partner with stakeholders across the Chief Customer Office (CCO), Data Analytics and other business functions to understand needs and deliver impactful analysis.
Support the development and alignment of customer metrics, segmentation, and performance measurement frameworks.
Design, build and optimise analytical datasets, dashboards and scalable analysis pipelines, ensuring repeatability and efficiency.
Champion automation and continuous improvement, reducing manual effort and enhancing robustness of analytical outputs.
Collaborate closely with data engineering, data science and visualisation teams to ensure consistent, scalable delivery.
What you Will Bring: Strong experience in customer analytics, with a proven ability to analyse data, identify insights, and provide clear, actionable recommendations that influence business decisions.
Deep technical experience in data analysis, including proficiency in SQL, Python, BI/visualisation tools, and experience working with large, complex datasets.
Excellent data storytelling and communication skills, with ability to translate complex concepts into compelling, customer-focused narratives for senior stakeholders.
A customer-first mindset, with a passion for understanding behaviours, improving experiences and contributing to AIB's Customer First Strategy.
A proactive, curious mindset with a strong focus on accuracy, quality and continuous improvement.
Strong organisational and accountability skills, with the ability to manage multiple priorities, ensure quality delivery and uphold high standards for your team.
Why work for AIB We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT – Our Commitment to You.
Key Capabilities Technical Capabilities: Data Analysis Data Visualisation Communication Behavioural Capabilities: Customer First Collaborates Drives Progress If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia, at ****** for a conversation.
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity.
We are committed to providing reasonable accommodations for applicants and employees.
Should you have a reasonable accommodation request please email the Talent Acquisition team at ****** Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position.
AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Application deadline: 7th April ****