We are looking for a
Travel Customer Service
professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.
Key Responsibilities
* Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
* Manage booking updates, itinerary changes, cancellations, and special travel needs
* Share clear and accurate information regarding destinations, travel requirements, and agency procedures
* Proactively check in with clients to confirm details and address any concerns
* Resolve issues efficiently while maintaining a positive and supportive approach
Ideal Candidate
* A strong communicator with a customer-first mindset
* Experienced in customer service (travel, tourism, or hospitality experience is a plus)
* Well-organized, reliable, and comfortable handling multiple requests at once
* Tech-savvy and able to adapt quickly to new systems and tools
* Passionate about travel and helping clients enjoy seamless experiences
Perks
* Fully remote position with flexible hours
* Training and ongoing support to help you succeed
* Career growth opportunities within a growing travel agency
* Access to travel benefits and exclusive industry discounts
* A collaborative and supportive team culture