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Business Systems Support Agent
role at
Staycity Group
.
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At Staycity Group, we bring together two leading aparthotel brands—Staycity Aparthotels and Wilde Aparthotels—united by a shared commitment to modern, flexible hospitality.
Across our properties and support teams, our goal is simple: to deliver exceptional experiences for our guests and create an environment where our people can do their best work.
Whether you're joining our operations or head office teams, you'll be part of a fast-growing European hospitality group built on our values of curiosity, drive, collaboration, kindness, and respect.
We're a diverse and inclusive team that encourages you to bring your unique self to work—because we believe great hospitality starts with people who feel valued, supported, and inspired to grow.
Staycity Group is looking for a
Business System Support Agent
to join a dynamic and successful team.
The ideal candidate will have experience with supporting, configuring, troubleshooting errors across a number of the Business Systems at Staycity.
Staycity is undergoing significant growth, and in this role, you will be able to shape best practices in using the array of business systems across the many departments and operational processes.
Benefits
Paid family leave ( >1 year of service)
Matched pension contributions
Health and Dental Insurance
Bonus scheme that rewards high performers—based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme if you successfully refer a friend to work with us
Cycle to work scheme—to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Support for you and your family when you need it with our Employee Assistance Program (EAP)
Desired Qualifications
Required proficiency in IT systems & tools (Windows, Office, Remote desktop connections)
Required proficiency with bug tracking tools & techniques (Jira, Datto, Trello, etc.)
Required proficiency with MS Office suite, especially Excel
Required ability to learn new software packages and processes quickly and in full detail
Required experience in hospitality and an understanding of the processes involved in operating a hotel such as check-ins, payments, refunds, etc.
Experience with Oracle Opera Cloud is essential, including hands-on use or maintenance of an Oracle Opera installation
Preferred understanding of basic networking/protocols such as VPNs, HTTP, SFTP, SOAP, XML files
Comfortable working with a wide array of people from different departments and backgrounds
Strong communication skills and fluency in verbal and written English are essential
Responsibilities
Act as 1st line of support for internal users of our business systems
Perform triage and testing to evaluate the severity of the tickets raised and resolve or escalated appropriately
Update and maintain our configuration, in line with agreed standards
Set up and test automated reports configured in the system (OSR & RA), including checks of email/SFTP or other means of delivery
Assist with setting up new system installations for new hotels we open
Liaise with our suppliers to raise bugs in their systems or investigate issues related to our specific environment
Assist with training staff, either remotely or on site, which may require occasional travel to our UK & European destinations
Assist with resolving integration issues between operating PMS system Opera and other connected systems (Payment gateways, Channel Distribution systems, Revenue management systems)
Troubleshoot issues and raise bugs with the appropriate team or third-party supplier, managing the issue up to full resolution
If you thrive in a fast-paced, evolving environment where ambiguity is met with enthusiasm and determination, and if you lead with kindness, clarity, and curiosity, we'd love to hear from you.
Start your Staycity Group journey — apply now
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Hospitality
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