Supply Chain Customer Service Associate
Kenny-Whelan are hiring a Supply Chain Customer Service Associate to join one of Cork's Global Life Sciences Companies.
Profile of the Role:
The position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners, and the Company’s Manufacturing organisations across Europe and Asia.
Main duties and responsibilities:
1. Build and maintain relationships with customers and suppliers, whether internal or external.
2. Liaise with local Affiliates, External Manufacturing Organisations, contract manufacturing sites, Internal manufacturing sites, and internal Supply Chain contacts.
3. Manage correspondence with customers/suppliers.
4. Ensure efficient information flow on orders, orders confirmation, shipping details, and invoicing.
5. Receive orders and ensure timely order processing and fulfilment.
6. Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements.
7. Ensure timely invoicing to customers.
8. Ensure working procedures for customers are in place and up-to-date.
9. Maintain customer contracts.
10. Has ownership of supply agreements.
11. Perform regular inventory reconciliations.
12. Manage shopping carts and service POs.
Other areas of responsibility cover:
1. Replenishment.
2. Internal Control & Reporting.
3. Credit Management.
4. Process Improvement Projects which improve customer service levels, improve product flows, minimise Supply Chain costs, and improve asset management.
Qualifications:
1. A Third level degree qualification.
2. Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience as per outlined will be an advantage.
Requirements:
1. 5 Year + Supply Chain, Customer Service, Logistics experience essential.
2. Fluent in English language. Foreign languages may be an advantage.
3. Good computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel.
4. Pharma manufacturing experience very desirable.
5. Background in GMP/GDP compliance environment.
6. Experience in a multi-national environment will be an advantage.
As this is a contract opportunity you will need to hold a Stamp 1G/Stamp 4 visa to apply!
All applications will be treated with the strictest confidence.
Kenny-Whelan Contact:
For further information please contact Carmel Synnott on or send your updated CV to.
Skills:
SAP, advanced excel
Benefits:
Paid Holidays, Canteen, Parking
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