This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE office.
Job Description
Analyzes customer information requirements and product specifications to define technical content strategy and plan.
Designs and develops written and/or visual product‑related information – hard copy, web (e.g., user/deployment/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, build and deployment engineers, system administrators, internal support engineers, product developers, training developers).
Codes, builds, compiles, and tests online information and/or sets up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development.
As customer advocate, helps define/refine product requirements.
Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel.
Interfaces with cross‑functional areas as a member of the product or service development and delivery team, such as service delivery, marketing, test, support, and manufacturing.
Education and Experience Required
Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 6+ years related experience or an Advanced University degree and a minimum of 4‑6 years experience or equivalent.
Knowledge of and ability to utilize a variety of tools and technologies to support multiple technologies.
Knowledge and Skills
Knowledge expert for multiple products within a technology.
Creates information strategy for a technology.
Familiar with any of the following – DITA, HTML, DHTML, XML, JavaScript or similar as required. May provide help systems that are integrated with software products that use proprietary coding methods.
Additional Skills
Accountability
Active Learning
Active Listening
Administrative Procedures
Agile Methodology
Agile Scrum Development
Bias
Business
Coaching
Company Policies
Creativity
Critical Thinking
Data Analysis Management
Data Collection Management (Inactive)
Deliverables Management
Design
Design Thinking
Document Controls
Empathy
External Customers
File Maintenance
Follow-Through
Group Problem Solving
Growth Mindset {+ 5 more}
Equal Employment Opportunity
HPE is an Equal Employment Opportunity / Veterans / Disabled / LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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