Summary
Guidewire delivers software that Property & Casualty insurers rely on to protect customers during crises. Our core applications enable insurers to sell and underwrite policies, settle claims, and bill customers. We also offer a suite of innovative products for data management, digital portals, and predictive analytics.
The Opportunity
We are searching for a Senior Site Reliability Engineer to help transform insurance with our cloud platform. As part of the SRE‑Application team, you will build and evolve our SRE practice for applications running on Guidewire Cloud Platform, applying expertise in automation, software engineering, and operational discipline to ensure reliability, performance, and scalability.
What You’ll Do
Collaborate with development teams to troubleshoot and solve problems, reducing customer impact.
Develop automated runbooks and implement measures to handle issues proactively.
Apply sound engineering principles and mature automation to our operating environments.
Monitor, maintain, and enhance the reliability and performance of applications on Guidewire Cloud Platform.
Leverage automation and software engineering expertise to optimize systems and eliminate toil.
Document and examine incidents to continuously improve processes and prevent recurrence.
Stay up‑to‑date with the latest industry trends, tools, and best practices in site reliability engineering.
Contribute to a culture of innovation, learning, and continuous improvement.
Participate in on‑call rotations to ensure the availability and reliability of our services.
What You’ll Bring
Proven experience as a Senior SRE or similar role with a track record of improving system reliability.
Strong problem‑solving skills and the ability to analyze complex systems and devise effective solutions.
Excellent collaboration and communication abilities to work cross‑functionally and document processes clearly.
Experience with automation, monitoring, and performance optimization tools and techniques.
Dedication to maximizing uptime, scalability, and delivering an exceptional end‑user experience.
A passion for technology and a strong desire to continuously learn and grow your skills.
Alignment with Guidewire’s mission to leverage technology to help protect and support others.
Required Skills
Strong software engineering background with experience in Python, Go, or Java, following best practices and writing clean, testable code.
Proven experience designing and deploying SLI's, SLO's, and Error Budgets.
Proven experience leveraging application performance monitoring (APM) and telemetry tools to maintain expected service levels.
Proven experience triaging and debugging distributed systems on cloud infrastructure.
Proven experience designing and engineering CI/CD pipelines within Kubernetes and legacy ecosystems.
Proven experience in designing and engineering monitors, dashboards, and synthetic transactions in Datadog.
Proven experience building, deploying, and running scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and cloud‑native approaches.
Proven experience managing infrastructure configuration at scale using tools such as GitOps, Puppet, or Ansible.
Strong understanding of cloud networking, security, and vulnerability management, with the ability to programmatically remediate infrastructure issues at scale.
Preferred Skills
SRE Certified in multiple categories.
AWS Certified in multiple categories.
Experience writing production‑quality code in Python, Go, or Java with a focus on performance, reliability, and maintainability.
Proficiency in designing software architectures for distributed systems, including microservices and event‑driven architectures.
Proficiency with SQL, database administration, data pipelines, performance tuning, and schema design.
Proficiency with multiple pipelining tools such as TeamCity, Bitbucket Pipelines, Jenkins, and GitHub Actions.
Familiarity with open‑source distributed data processing frameworks such as Hadoop, Apache Spark, and AWS RedShift.
Benefits
We offer competitive compensation, comprehensive benefits, and opportunities for career development.
On‑Call Expectations
This position requires participation in mandatory on‑call rotations to ensure availability and reliability of services, including responding to incidents outside regular business hours, on weekends, and during holidays according to the established schedule.
Equal Opportunity Statement
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where applicable to the position.
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