About Our Team
We are a dynamic and fast-growing outdoor tourism company based in Connemara. We specialize in delivering exceptional guided hiking and biking adventures that showcase the region's breathtaking landscapes and rich culture.
The Role
This is an exciting opportunity to join our team as a Sales & Operations Coordinator. As a key member of our team, you will be responsible for managing bookings, providing outstanding customer service, and ensuring the smooth operation of our day-to-day activities.
Responsibilities
* Respond promptly and professionally to customer enquiries via phone, email, and WhatsApp
* Convert enquiries into bookings and identify opportunities to grow sales
* Manage reservations, process payments, and prepare all necessary guest documentation
* Assist with customer meet & greets, luggage transfers, and support the bike mechanic when required
* Take charge of key administrative tasks: invoicing, booking ferries, preparing guide packs, and conducting monthly accommodation checks
Key Skills and Qualifications
We are looking for a highly organized and customer-focused individual with excellent communication skills. The ideal candidate will have:
* Excellent organizational skills with strong attention to detail
* A systems-focused mindset and ability to streamline processes
* Fluent English required; French or German is a significant advantage
* A passion for outdoor tourism and enthusiasm for promoting the region
* Good IT skills, comfortable with Microsoft Office, email, and learning booking systems quickly
* A minimum of 2 years' experience in a busy office or customer service environment
* Full, clean driving licence (essential) and eligible to drive company vehicles
* Commercial awareness and interest in the travel industry
* Ability to manage time effectively and work independently when needed
Why Join Us?
Working with us is more than just a job - it's an opportunity to be part of a supportive and collaborative team. You'll have the chance to connect with nature, spend your days in one of Ireland's most beautiful regions, and enjoy opportunities for growth and development.
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