Job Description:Position OverviewThe primary focus of the Key Account Manager will be to cultivate, manage, and enhance business relationships and collaborations to meet key performance indicators (KPIs). This will be achieved by fostering connections, loyalty and delivering tailored valuable experiences to customers, in a sustainable manner.All duties are to be performed according to departmental and SDS policies, practices, and procedures. All SDS Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.Essential Duties & ResponsibilitiesDevelop and maintain positive and effective working relationships with our existing and potential customersAnticipate and respond proactively to our customers’ needs and challenges ensuring high levels of customer excellencePartner with the Studio Operations team to ensure optimal revenue outcomesBuild and maintain strong commercial relationships with a global client baseTake sales-related decisions with the support of line managerBuild a strong working relationship with the Product team to communicate and prioritize client requirementsMaintain awareness of the competitive market landscape, new opportunities, and industry developmentsPro-actively develop and maintain departmental manuals, policies, and best practicesHave an awareness of, and take actions to, minimize potential commercial risks to the businessManage all administrative work effectively and with excellent attention to detailPerform job duties in a safe mannerAttend work as scheduled on a consistent and regular basisPerform other related duties as assigned.Minimum Qualifications and AttributesAt least 3 years of experience in the igaming sector, preferably in a strategic B2B capacity. Live Casino experience highly desirable but not essentialBachelor's degree in business, marketing, or a related field (desirable)High success with internal and external stakeholder engagementProven problem-solving skills and the ability to make decisions with an objective mindsetSelf-starter mentality, conscientious, adaptable and passionate about what they doExcellent English (spoken and written); any other languages are a bonusFantastic social skills, and an approachable personalityFlexibility to work according to different time zones when requiredWillingness to travel worldwide as and when required by the businessStrong interpersonal skills, with the ability to communicate effectively and interact appropriately with management, other Team Members and external contacts of different backgrounds and levels of experience