Technical Support Engineer – Level 1Responsibilities:Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.Understand and explain technical and procedural concepts to both technical and non-technical audiences.Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.Provide timely updates, both written and verbal to our customers, internal teams, and partners.Punctual and reliable attendance.Other duties as assigned.Basic Qualifications:Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.Excellent verbal and written communication skills.Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.Customer-focused and collaborative mindset with a passion for delivering exceptional service.Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.Ability to work independently and collaboratively within a team environment.Must have at least one of the following:A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.A knowledge of operating systems (Windows, Lunix, Unix) and scripting.Windows server management / patching experience.Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.Preferred Qualifications:A+CCNA or EquivalentITIL foundation or higherMicrosoft/CompTIAAzure InfrastructureSimilar technical or customer service certificationFluent Proficiency in an additional European Language, such as French, Italian or GermanTravel:5%If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
#J-18808-Ljbffr