About the RoleTopia is the leader in providing technology solutions to manage all forms of employee movement and work location flexibility effectively, at scale and with a firm focus on compliance. Our secure, cloud-based platform is used to support businesses before, during and after their people move or travel to wherever they need to be and helps companies ensure the right people are in the right place at the right time. We are looking for an Implementation Consultant to join our team in Dublin, Ireland.As an Implementation Consultant, you'll manage software deployments, ensuring timely delivery and customer satisfaction. You'll validate solutions, resolve issues, and guide clients through go-live, while coordinating with internal teams for seamless transitions.Responsibilities include:Documentation of project progress as per project management best practices (meeting minutes, project plan updates, weekly status reports)Technical solution validation via customer workshopsDevelopment and management of implementation project plansSuccessful technical solution delivery to the customersManagement of solution gaps and customer expectationsGather and assess customer requirements versus technology and capabilitiesResolve technical issues related to implementationFacilitate user acceptance testing, training and customer go liveManage transition of customer to Customer Success and Technical Support teams post go liveManage several software deployment projects in parallelCoordinate and/or manage internal and external resources, both technical and non- technicalUnderstand customers’ needs and work with the Topia team to advise customers on how to best leverage Topia technology and services to achieve their goalsSet clear customer expectations and manage scope of projectsComplete projects on time and on budget while delighting customersContribute to continuous improvement of Topia’s project management practices and documentationSupport the Implementation team with additional tasks and projects as needed.This role may require up to 20% travel to client sites to support implementation activities such as planning, deployment, training, and post-launch support. Travel will vary based on project needs and client location.About You2-4 years ofrelevant experience in customer onboarding, onboarding, consulting, support, sales engineering, or technical problem-solvingYou are experienced or have knowledge related to Talent Mobility or Global Compensation ManagementExperience leading software implementationsExperience in client services in a B2B/SaaS environmentStrong communication and customer relations skills. Demonstrated client empathy; ability to de-escalate tense situationsAbility to understand and communicate high level technical concepts related to software configuration and platform integrationAbility to effectively manage multiple projects at the same timeAcute attention to detail, pride/ownership of work productAdvanced in MS Office, Excel, Word, PowerPoint and OutlookAbility to work independently in a fast-paced environment and to adapt quickly to changing prioritiesBachelor’s degree is Business or a related field preferred or equivalent experienceAbout TopiaAt Topia, we expand horizons to transform the future. As part of a mission and values-driven culture, employees have autonomy, opportunities for growth, and the ability to directly impact our business.We also offer competitive perks and unique experiences. While each country has its own specifics, our global offerings include:Generous time off including paid volunteer time, recharge days, and floating holidaysComprehensive health benefitsCompetitive base salary and performance-based incentivesProfessional development opportunitiesCompany-sponsored events and activitiesSalary range: €55,000 - €75,000The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
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