About the Company
My client is a rapidly growing Irish financial services organisation that provides specialised support to individuals seeking to reclaim tax entitlements and manage personal tax compliance. Operating in a high-volume, customer-focused environment, the company works with thousands of clients annually and has built a strong reputation for delivering efficient, technology-enabled services.
About the Role
As the business continues to scale, my client is seeking to appoint an experienced Credit Controller to support the management and recovery of outstanding client fees. This role will play a key part in maintaining healthy cash flow while ensuring that all client interactions remain professional, clear and customer-focused.
Responsibilities
Proactively manage and follow up on outstanding client balances through phone, email and messaging channels
Engage directly with clients to resolve payment queries and secure settlement of outstanding fees
Monitor recurring and pre-authorised payments and investigate declined or failed transactions
Work closely with customer support teams to ensure consistent communication and a positive client experience
Maintain accurate and detailed records of client communications and payment activity within the company CRM system
Support the ongoing development and improvement of credit control procedures and workflows
Identify potential payment risks and elevate unresolved cases in line with internal policies
Assist with reporting on outstanding balances and payment trends where required
Qualifications
Previous experience working in a Credit Control, Accounts Receivable or collections role
Required Skills
Strong communication and negotiation skills, with the ability to handle sensitive payment conversations professionally
Comfortable managing a high volume of outbound contact with clients
Experience using CRM or financial management systems to track communications and payment activity
Highly organised with strong attention to detail
Ability to work independently while collaborating with cross-functional teams
Preferred Skills
Experience working within a financial services, fintech or professional services environment
Familiarity with modern payment platforms or online payment processors
Understanding of Irish consumer or payment-related regulations
Experience working in a fast-paced, high-volume client services environment
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