Job Summary
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We are seeking a motivated and results-driven Sales Advisor to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and achieving sales targets.
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About the Role
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* Assist in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while enhancing the local FBD Brand.
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* Be proactive in achieving individual sales targets including prospecting, up selling and cross selling of Personal Lines/Commercial/Agri business.
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* Deal with customer queries and refer unresolved/technical queries to the relevant personnel.
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* Ensure all systems and procedures as laid down by the company are complied with.
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* Accrue and maintain comprehensive up-to-date knowledge and information of the company's commercial product range and compliance requirements.
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* Participate in various office tasks which may include going to the Mart.
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* Provide relief to other Sales Offices in the region, as required.
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Key Responsibilities
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* Deliver exceptional customer service and achieve sales targets.
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* Develop mutually beneficial working relationships and work closely with the local FBD Life and Pension Financial Advisor.
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* Participate in account management initiatives for Commercial and Agri business.
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* Take responsibility for individual outstanding debit/premium collections.
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* Assist customers at the initial notification of claims stage, in line with company procedures.
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* Carry out such duties as management may require from time to time.
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Requirements
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To succeed in this role, you should have:
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* A proven track record of sales achievement and customer service delivery.
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* Excellent communication and organisational skills.
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* The ability to work flexibly within a fast-paced environment.
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* Proficient in Microsoft Office Suite.
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* Previous insurance/financial services experience would be advantageous.
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* Sales/customer service experience is essential.
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* Certified Insurance Practitioner (CIP) or Grandfathered Accreditation is desired.
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Benefits
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This role offers a permanent contract with opportunities for career growth and development.
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FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.