Overview
Consultant, IT Infrastructure - Application Support Associate (Loans) in Dublin. The role focuses on loan servicing technology, supporting critical financial systems on the Loan IQ platform, and contributing to continuous improvement and reliable solutions in a diverse, inclusive workplace.
What you’ll do
As an Application Support Associate, you will provide responsive assistance to users of the Loan IQ platform, resolve queries efficiently, and maintain high standards of documentation. You will monitor system performance, participate in testing cycles for new releases, and collaborate with internal stakeholders and external partners. A proactive approach to problem-solving, strong communication, and an interest in loan servicing technology are essential. You will help maintain robust system configurations and contribute to continuous improvement efforts to support reliable business outcomes.
What you bring
Your experience in supporting financial applications positions you for success as an Application Support Analyst - Loans. You bring technical expertise and strong interpersonal skills to collaborate with diverse teams. You pay attention to detail in incident documentation, demonstrate a proactive mindset to anticipate challenges, and participate in testing activities. You understand user access management and maintain secure operations. A willingness to learn new technologies and a commitment to inclusivity will help you thrive in this environment.
* Demonstrated experience supporting financial systems or applications within banking or corporate finance environments.
* A strong interest in loan servicing technology with foundational knowledge of platforms such as Loan IQ.
* Excellent interpersonal skills for collaborating with IT and non-IT colleagues and external vendors.
* Proven ability to document incidents accurately using tools like JIRA or SNOW.
* Attention to detail when monitoring system health metrics to identify issues early.
* Experience participating in software testing activities including upgrades, patches, or feature rollouts.
* Experience managing user access controls in line with organizational policies.
* Strong written communication skills for process documentation and knowledge bases.
* A commitment to diversity and inclusion that aligns with the organisation’s values.
All third-party applications will be managed by Robert Walters.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance
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